Extending the OTOBO ticket system with add-ons/plugins/packages

Extending the OTOBO ticket system with add-ons/plugins/packages

OTOBO, the powerful open-source ticket system, offers administrators and users a flexible platform through its modular architecture and integrated Package Manager, which can be seamlessly adapted to the individual needs of companies. By installing add-ons, you can extend the functionality of the OTOBO ticket system and thus increase the productivity and efficiency of your customer support. Access to the Package Manager can be found in the “Administration” area, allowing you to easily install, update, and manage packages.

Installation and management of plugins with OTOBO

Simple package management directly in the system

Thanks to the integrated Package Manager in OTOBO, you can install and manage packages directly from the graphical interface, which significantly simplifies the process of extending and updating the system. The user interface of the Package Manager is intuitively designed and enables easy installation and management of packages.

Warning regarding unverified packages and configuration settings

It is possible to install packages that have not been verified by Rother OSS in order to take advantage of the diversity of the open-source community. However, the installation of such packages can be controlled via the system configuration setting Package::AllowNotVerifiedPackages to ensure the security of your system.

Installation processes for packages

OTOBO supports the installation of packages from online repositories as well as installation via a file. This offers flexibility and enables the easy integration of custom solutions or add-ons developed by the community. Information on packages from online repositories can be updated at any time, which ensures smooth updating and expansion of the system.

The configuration of the repository list Package::RepositoryList offers administrators the possibility to individually customize the sources for package installations.

Package updates made easy

In addition to installing new packages, OTOBO also supports updating already installed packages from both online repositories and files. A special feature is the ability to update all installed packages simultaneously, which increases the efficiency of system updates.

Advantages of package management in OTOBO

The Package Manager in OTOBO offers numerous advantages, including:

• Flexibility and scalability: Through easy access to a multitude of packages and add-ons, you can seamlessly adapt OTOBO to your company requirements.

• Ease of use: Installing and managing packages directly via the graphical interface reduces administrative effort and increases efficiency.

• Improved security controls: The ability to control the installation of unverified packages ensures that the integrity and security of your OTOBO installation are maintained.

• Updating and maintenance: The integrated mechanism for package updates ensures that your OTOBO system is always up to date.

By enriching OTOBO with relevant extensions and add-ons, you can maximize the potential of your ticket system and thus realize a more efficient and effective customer service. Discover the diverse possibilities of package management in OTOBO and design a ticket system that is tailored exactly to the needs of your company.

Reinstallation and uninstallation of packages in OTOBO

Managing packages in OTOBO involves not only installation and updating, but also the reinstallation and uninstallation of packages to ensure the integrity and functionality of the system. These functions make it possible to respond precisely to the requirements and security of the system.

Reinstallation of packages

In certain cases, for example, if local changes have been made to package files, it may happen that the Package Manager marks a package as defective. In such cases, a reinstallation of the package is necessary to restore proper functionality.

To reinstall a package, follow these steps:

1. Select the corresponding package from the Local Repository widget that has been marked for reinstallation.
2. Click on the Reinstall link in the action column.
3. Follow the given installation instructions to successfully reinstall the package.

Uninstallation of OTOBO packages

It may become necessary to remove a package from your OTOBO system. This can be useful for various reasons, such as to improve system performance or to remove unused functions.

To uninstall a package, proceed as follows:

1. Select the package to be uninstalled from the Local Repository widget.
2. Click the Uninstall link in the Action area.
3. Follow the instructions for uninstallation to completely remove the package from your system.

Available OTOBO plugins and add-ons

We have created a dedicated overview page that automatically lists all documented OTOBO plugins and add-ons.

View available packages & add-ons →