Ticket management
Comprehensive features for capturing, classifying and tracking tickets.
OTOBO Community Guide
Guide for the OTOBO open-source ticket system – help and support
Key features
Section titled “Key features”Email delivery
Efficient management of multiple mail addresses across teams and departments.
LDAP / DB integration
Authentication and synchronization of agent and customer data.
Customer portal
Self-service portal for customers with a friendly user interface.
SLAs
Manage service level agreements and monitor response times.
AI classification
Automatic ticket classification powered by Open Ticket AI.