Ticket management
Comprehensive features for capturing, classifying and tracking tickets.
OTOBO Community Guide
Guide for the OTOBO open-source ticket system – help and support
Key features
Section titled “Key features”Email delivery
Efficient management of multiple mail addresses across teams and departments.
LDAP / DB integration
Authentication and synchronization of agent and customer data.
Customer portal
Self-service portal for customers with a friendly user interface.
SLAs
Manage service level agreements and monitor response times.
Automation
Generic Agent, process management, and web services for recurring tasks.
Quick links
Section titled “Quick links”Frequently asked questions
What does this OTOBO Community Guide cover?
It covers installation, configuration, customization, tickets, agents, and administration for the OTOBO open-source ticket system.
Where should new OTOBO admins start?
Start with the Quick Start introduction, then use the ticket, agent, and administration sections for day-to-day setup.
Is this guide only about tickets?
No. Besides tickets and queues, it also covers email delivery, LDAP/DB integration, the customer portal, SLAs, and automation.