OTOBO Partners - Ticket System Consulting
Partners of the Znuny Helpdesk offer Services related to the helpdesk. The following partners exist: Enterprise Partner, Premium Partner, and Qualified Partners. In addition, there are other OTOBO service providers that are not partners. The OTRS ((Community Edition)) partners offer consulting and help for the OTOBO ticket system; some of the partners have also developed Packages/plugins for the OTOBO ticket system, which enable additional extensions for the ticket system.
OTOBO Enterprise Partner
Section titled “OTOBO Enterprise Partner”
OTOBO Premium Partners
Section titled “OTOBO Premium Partners”
OTOBO Qualified Partners
Section titled “OTOBO Qualified Partners”
Not Otobo partners but Service Providers:
Section titled “Not Otobo partners but Service Providers:”-
We, Softoft -https://softoft.de
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Cordeos(Hong Kong) -https://www.cordeos.com/
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Cordeos(Tokyo)
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Cordeos, Singapore – cordeos.com
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SEEAS BV -
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Cordeos, Manila –cordeos.com
Table of OTOBO Partners
Section titled “Table of OTOBO Partners”All right. I am searching worldwide for freelancers and service companies that offer OTOBO, OTRS, or Znuny services. For each company or freelancer, I list the following information: Name, country, hourly rate or daily rate (in € if available), website URL, as well as a short description of the services or other important notes. I will get back to you as soon as I have compiled the overview for you.
Service providers for OTOBO / OTRS worldwide
Section titled “Service providers for OTOBO / OTRS worldwide”| Name | Country | Website | Services / Notes |
|---|---|---|---|
| Softoft | Germany (Mainz) | https://softoft.de | Specialized in OTOBO implementation & consulting, customizations, web development, chatbot development, GPT assistants. |
| Ayté (IT Consultores S.A.S.) | Colombia (Medellín) | ayte.co | OTOBO Enterprise Partner in LATAM. IT consulting, software development, AWS cloud, and comprehensive support for OTRS/Znuny ticketing solutions. |
| Intalio Sp.J. | Poland (Poznań) | intalio.pl | OTOBO Premium Partner. Team of open-source experts specializing in helpdesk solutions: implementation & consulting, training, and support for the ticket system (fork of OTRS Community Edition). |
| ONTEC AG | Austria (Vienna) | ontec.at | OTOBO Qualified Partner. IT service provider (approx. 100 employees) with a broad portfolio: software development, IT ticketing, managed services, hosting, IT security, and digitalization projects. |
| Efflux GmbH | Germany (Solingen) | efflux.de | OTOBO Qualified Partner. Software company for service desk systems (OTRS and derivatives). Offers full spectrum: consulting & support, add-on development, integrations (databases, AD, CMS), hosting/monitoring, and training. |
| Intelicolab | Costa Rica (San José) | intelicolab.com | OTOBO Qualified Partner (formerly Gridshield). IT engineering firm (Central America) with a focus on IT Service Management: implementation of ITIL/COBIT processes, open-source tools (Nagios, Icinga) as well as OTRS/OTOBO integration and support. |
| WorNet AG | Germany (Geretsried) | wor.net | OTOBO Qualified Partner. Bavaria (since 1999) – experienced open-source infrastructure provider. Supports the operation of complex web applications, incl. hosting, 24/7 monitoring, load testing, and email security. Technology focus on Linux/VMware platforms; also offers OTRS/OTOBO solutions. |
| WOTAN Monitoring (GH-Informatik) | Austria (Graz) | wotan-monitoring.com | OTOBO Qualified Partner. Specialist for IT monitoring and fully automated monitoring (since 1994). Offers process monitoring, end-to-end monitoring, escalation management, and reporting. Integration of ticket systems (e.g., for fault reports) to ensure SLAs and IT security. |
| Systemhaus EHST | Germany (Eisenhüttenstadt) | systemhaus-ehst.de | OTOBO Qualified Partner. Small IT system house (founded 2020) with a regional focus. Services include computer service, cloud hosting, repair of end devices, training, VoIP telephony, and video surveillance. Also supports customers with the implementation of OTOBO ticket solutions. |
| Service Up | Brazil (São Paulo) | serviceup.com.br | OTOBO Qualified Partner. Focused on ITSM service solutions: implements OTOBO/Znuny and GLPI, offers support & training as well as chatbot integration, mobile app development, and add-ons for helpdesk systems. Works according to ITIL best practices and agile methods. |
| Perl-Services | Germany (Hofheim) | perl-services.de | OTOBO Qualified Partner. Perl developer team (since 2011) with a passion for open source. Operates the OTRS plugin archive OPAR with over 130 free extensions (Dynamic Fields, Admin Tools, Dashlets, etc.). Also develops customer-specific OTRS/Znuny features and conducts admin/agent training. |
| becon GmbH | Germany (Munich/Berlin) | becon.de | Member of the OTTER Alliance. IT service provider (100+ employees) for data center & telco infrastructure since 1988. Many years of expertise with OTRS Community Edition; now offers services for Znuny LTS and other forks (consulting, development, support). Developed integration platform OpenCelium and various Znuny add-ons (time tracking, absence assistant, project management). |
| it-novum GmbH | Germany (Fulda) | it-novum.com | Member of the OTTER Alliance. Leading open-source IT consulting in the DACH market. Provider of an integrated ITSM solution: develops the monitoring tool openITCOCKPIT and integrates ticketing/documentation (Znuny LTS as successor to OTRS CE, i-doit CMDB). Provides full project services incl. training, support (all modules from a single source), and connector development between i-doit, Znuny/OTOBO, and monitoring. |
| maxence business consulting | Germany (Dormagen) | maxence.de | Member of the OTTER Alliance. Full-service provider for service management with open source. Complete provider for Znuny, OTOBO, and OTRS Community Edition as well as i-doit (documentation). Handles planning, integration, and operation of ticket systems, incl. process consulting and development (ITIL-certified consultants). Also supports Notes/Domino infrastructures and Wordpress web solutions. |
| Sector Nord AG | Germany (Rastede) | sectornord.de | Member of the OTTER Alliance. Enterprise open-source provider with its own ITSM product portfolio. Znuny (OTRS CE) is part of the ITSM suite from Sector Nord (integrated with network monitoring SNAG-View and documentation tool i-doit). Offers add-ons (e.g., ITSM Ticketwizard) as well as migration services (OTRS 2–8 to Znuny) and long-term support for community customers. |
| Znuny GmbH | Germany (Berlin) | znuny.com | Member of the OTTER Alliance. Manufacturer of Znuny (fork of OTRS 6 Community Edition). Offers all services related to Znuny: support subscriptions, development of features/add-ons (150+ available), upgrades/migrations, training, consulting, as well as hosting (Managed Znuny). Official community support (operates the Znuny forum). |
| Rother OSS GmbH | Germany (Leiblfing) | otobo.de | Manufacturer & maintainer of OTOBO (open-source fork of OTRS). Long-standing OTRS expert and partner for support, development, customizations, and hosting. Offers official OTOBO service plans (Professional/Enterprise) for smooth operation and supports migrations from ((OTRS)) Community Edition to OTOBO. |
| Radiant System Group | Czech Republic (Prague) | radiantsystem.com | International company (office in Prague). 2010–2015 official OTRS AG Solution Partner – experts for OTRS-based helpdesk. Today independent with a focus on OTRS Community Edition: professional services such as consulting, implementation, support & training as well as development of numerous OTRS add-ons (e.g., Radiant Customer Portal and mobile apps). |
| Centuran Consulting | Poland (Warsaw) | centuran.com | OTRS Community Edition implementation partner in Poland. ~20 years of IT experience. Realizes helpdesk systems (OTRS/Znuny) for companies of all sizes – from installation and integration (CTI telephony, Kanban board) to business process modeling to user training and ongoing support. |
Legend: n/a = no price information; OTRS = ((OTRS)) Community Edition (open-source version of OTRS 6). Znuny = official fork/continuation of OTRS 6 (LTS version). OTOBO = another fork of OTRS CE (by Rother OSS GmbH). All mentioned companies offer services specifically for these open-source ticket systems.
Why choose an OTOBO partner?
Section titled “Why choose an OTOBO partner?”Choosing an experienced partner or service provider for your OTOBO ticket system offers numerous advantages:
- Tailored consulting: Experts analyze your specific requirements and develop individual concepts to optimize your IT service processes.
- Increased efficiency: Through the use of extensions, plugins, and integrated solutions, support is accelerated and processing times are reduced.
- Future-proofing: Partners support you with regular updates, training, and the implementation of new features, ensuring your system is always up to date.
- Optimal integration: Experts help you integrate your OTOBO ticket system seamlessly into existing IT landscapes, ensuring the smooth operation of all business processes.
Leverage the expertise of OTOBO partners and service providers to make your helpdesk system more efficient, flexible, and future-proof. Whether you want to implement a comprehensive ITSM solution or expand your existing ticket system – with the right partners and service providers, you are well-positioned.
Contact and Consulting
Section titled “Contact and Consulting”If you would like more information about one of the mentioned partners or service providers or require individual consulting, visit the respective websites or contact them directly. The OTOBO partners are happy to assist you with their know-how and support you in the successful implementation of your OTOBO project.
Find the right partner for your company and benefit from comprehensive expertise in the field of OTOBO ticket systems, IT service management, and helpdesk solutions!
Frequently asked questions
What kinds of OTOBO partners exist, and what distinguishes them?
OTOBO's partner program categorizes service providers into distinct tiers: Enterprise Partner, Premium Partner, and Qualified Partner. These classifications typically reflect varying levels of expertise, commitment, and service offerings in the OTOBO ecosystem. Enterprise Partners often represent the highest tier, providing comprehensive solutions for large-scale deployments, while Premium and Qualified Partners offer specialized services, support, and implementation expertise tailored to different business needs. Beyond these official partners, the OTOBO community also includes independent service providers who offer OTOBO-related consulting, development, and support, though they are not formally part of the official partner program. This structure ensures that users can find a suitable partner regardless of their project's scope or specific requirements.Quellen:- OTOBO Partners - Ticket System Consulting- OTOBO Find a Partner – Experts in your region- OTOBO Partner – a reliable Network
What specific services can an OTOBO partner provide for my ticket system?
OTOBO partners offer a wide array of services designed to help organizations maximize their use of the OTOBO ticket system. These services typically encompass initial consulting to understand specific business requirements, followed by comprehensive implementation and customization to tailor OTOBO to unique workflows and branding. Many partners also provide ongoing support and maintenance, ensuring the system runs smoothly and efficiently. Furthermore, partners often develop custom packages and plugins to extend OTOBO's functionality, offer training for administrators and agents, and provide hosting or managed services. Specialized partners, like Softoft, even delve into areas such as web development, chatbot integration, and GPT assistants, demonstrating the breadth of expertise available within the partner network.Quellen:- OTOBO Partners - Ticket System Consulting- OTOBO Services – Implementation, Customizing, Operations- OTOBO Partner – a reliable Network
Are there OTOBO service providers available outside of the official partner program?
Yes, beyond the official OTOBO Enterprise, Premium, and Qualified Partner programs, there are numerous independent service providers who offer expert assistance with OTOBO. These providers, while not formally part of the OTOBO partner network, often possess deep knowledge and experience in OTOBO implementation, customization, and support. For instance, companies like Softoft, Perseverance IT Service, and Cordeos are listed as service providers that offer OTOBO-related expertise, including consulting, development, and operational support. This broader ecosystem ensures that organizations have a diverse range of options when seeking specialized help for their OTOBO installations, catering to various budgets, regional needs, and specific project requirements.Quellen:- OTOBO Partners - Ticket System Consulting- Softoft- OTOBO Partner – a reliable Network
Why should I consider working with an official OTOBO partner?
Engaging with an official OTOBO partner offers several key advantages for organizations seeking to implement or optimize their ticket system. Official partners are typically vetted by OTOBO, ensuring a high standard of expertise and adherence to best practices in OTOBO consulting, implementation, and support. They often have direct access to OTOBO resources, training, and early updates, allowing them to provide the most current and effective solutions. Furthermore, partners like Intalio Sp.J. or ONTEC AG are recognized for their specialized knowledge in areas such as open-source helpdesk solutions, IT consulting, and managed services, providing reliable and comprehensive assistance. Their official status provides a level of assurance regarding their capabilities and commitment to the OTOBO platform.Quellen:- OTOBO Find a Partner – Experts in your region- OTOBO Partner – a reliable Network- OTOBO Partners - Ticket System Consulting
How can I find an OTOBO partner in my region?
To locate an OTOBO partner in your specific region, you should first consult the official OTOBO partner directory, which often provides a search or filter function by geographical location. The OTOBO community guide page also lists partners and service providers along with their countries, such as Softoft in Germany, Ayté in Colombia, Intalio Sp.J. in Poland, and ONTEC AG in Austria. This allows you to identify local experts who can provide on-site or regionally-attuned consulting, implementation, and support services. Utilizing regional partners can be beneficial for language compatibility, understanding local business practices, and potentially reducing travel costs for in-person engagements.Quellen:- OTOBO Find a Partner – Experts in your region- OTOBO Partners - Ticket System Consulting- OTOBO Partner – a reliable Network