OTOBO Customer Management

This area covers everything around managing customers and customer users, plus configuring the external interface (self-service portal) of OTOBO.

Topics

• Customers (Companies) – Create, import and manage customer companies.
• Customer Users – Maintain end users and connect LDAP / database backends.
• Customer Interface – Customize the external portal, themes and service catalog.

Frequently asked questions

What does the customer management section cover?

It covers customer companies, customer users, and customizing the external self-service customer interface.

What is the difference between customers and customer users?

Customers are companies or organizations; customer users are the individual people who log in and open tickets.