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Install OTOBO with Docker (Ubuntu, Debian & more)
Install OTOBO fastest with Docker Compose on Ubuntu, Debian, CentOS, RHEL, or SUSE — the official stack ships web, database, Redis, and Elasticsearch. Distro guides are below, plus notes for Windows and macOS.
Recommended installation method: Docker Compose
Section titled “Recommended installation method: Docker Compose”The fastest and most flexible method for installing OTOBO is using Docker Compose. This method is recommended for all production environments as it simplifies the management of the various services (Web, DB, Redis, Elastic).
Install OTOBO with Docker Compose
OTOBO Installation on Ubuntu
Section titled “OTOBO Installation on Ubuntu”OTOBO can be installed on the following Ubuntu versions:
- Ubuntu 18.04 and newer: e.g., 20.04, 22.04, 24.04
The installation is performed via Docker with apt, which makes it easy to install all required packages and set up OTOBO quickly.
Install open-source ticket system OTOBO on Ubuntu
OTOBO Installation on Debian
Section titled “OTOBO Installation on Debian”OTOBO supports installation on these Debian versions:
- Debian 9 and newer: e.g., 10, 11, 12
Debian uses apt to install Docker and the other dependencies, similar to Ubuntu.
Install open-source ticket system OTOBO on Debian
OTOBO Installation on RHEL
Section titled “OTOBO Installation on RHEL”For RHEL (Red Hat Enterprise Linux), OTOBO supports installation on these versions:
- RHEL 7 and newer: e.g., 8, 9
The installation is performed with yum, and the EPEL repository must be enabled to install Docker and Docker Compose.
Install open-source ticket system OTOBO on RHEL
OTOBO Installation on CentOS
Section titled “OTOBO Installation on CentOS”OTOBO can be installed on the following CentOS versions:
- CentOS 7 and newer: e.g., 8, 9
As with RHEL, the installation is performed via yum. Here, too, the EPEL repository must be enabled to install Docker and Docker Compose. Install open-source ticket system OTOBO on CentOS
OTOBO Installation on SUSE
Section titled “OTOBO Installation on SUSE”OTOBO supports the following SUSE versions:
- openSUSE Leap 15.0 and newer: e.g., 15.1, 15.2, 15.3, 15.4
- SUSE Linux Enterprise Server (SLES) 15 and newer: e.g., 15 SP1, 15 SP2, 15 SP3
The installation is performed with zypper, and Docker as well as Docker Compose are installed directly from the SUSE repositories.
Install open-source ticket system OTOBO on SUSE
OTOBO Installation on Windows
Section titled “OTOBO Installation on Windows”On Windows, OTOBO can be installed via Docker Desktop. Docker Desktop provides a user-friendly way to manage Docker containers on Windows and run OTOBO.
- Install Docker Desktop for Windows from the official Docker website.
- Ensure that the Windows Subsystem for Linux (WSL 2) integration is enabled.
- Clone the OTOBO Docker repository and follow the general installation instructions for Docker.
For the general steps, take a look at the Ubuntu installation. OTOBO installation steps
OTOBO Installation on macOS
Section titled “OTOBO Installation on macOS”On macOS, OTOBO can also be installed via Docker Desktop. The steps here are similar to those for Windows:
- Install Docker Desktop for macOS.
- Clone the OTOBO Docker repository and follow the general installation instructions for Docker.
For the general steps, take a look at the Ubuntu installation. OTOBO installation steps
OTOBO Installation on other operating systems
Section titled “OTOBO Installation on other operating systems”Any operating system that supports Docker can run OTOBO. This includes:
- FreeBSD
- Arch Linux
- Fedora
- Windows Server
The installation is performed using the same Docker instructions that apply to Linux distributions. Check the Docker documentation for specific installation steps on these platforms.
Frequently asked questions
What is the recommended method for installing OTOBO in a production environment, and why?
For production environments, the recommended and fastest method for installing OTOBO is using Docker Compose. This approach is highly favored because it simplifies the deployment and management of all essential services required for OTOBO to function, including the web server, database, Redis, and Elasticsearch. Docker Compose bundles these components into a single, cohesive stack, ensuring consistency across different environments and leveraging Docker's benefits of isolation and portability. This method significantly reduces the complexity typically associated with configuring multiple services manually, making OTOBO easier to set up, maintain, and scale.
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Which Linux distributions are officially supported for OTOBO installation using Docker, and what are their specific version requirements?
OTOBO officially supports installation on several popular Linux distributions using Docker. For Ubuntu, versions 18.04 and newer (e.g., 20.04, 22.04, 24.04) are supported, typically utilizing apt for package management. Debian supports versions 9 and newer (e.g., 10, 11, 12), also relying on apt for dependencies. For RHEL (Red Hat Enterprise Linux) and CentOS, versions 7 and newer (e.g., 8, 9) are supported, where installation is performed using yum and requires the EPEL repository to be enabled. Lastly, SUSE supports openSUSE Leap 15.0 and newer (e.g., 15.1, 15.2, 15.3, 15.4) and SUSE Linux Enterprise Server (SLES) 15 and newer (e.g., 15 SP1, 15 SP2, 15 SP3), with installation managed via zypper directly from SUSE repositories.
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Can I install OTOBO on Windows or macOS, and what are the key steps involved?
Yes, OTOBO can be successfully installed on both Windows and macOS by utilizing Docker Desktop. The process is streamlined thanks to Docker's cross-platform capabilities. On Windows, you need to install Docker Desktop from the official Docker website and ensure that the Windows Subsystem for Linux (WSL 2) integration is enabled for optimal performance. For macOS, simply installing Docker Desktop is sufficient. Once Docker Desktop is running, the subsequent steps involve cloning the OTOBO Docker repository and following the general Docker Compose installation instructions, which are largely consistent with the Linux guides. The page specifically points to the Ubuntu installation guide for these general steps.
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What are the considerations for installing OTOBO on other operating systems not explicitly listed, such as FreeBSD or Fedora?
OTOBO's reliance on Docker for installation makes it highly adaptable, allowing it to run on virtually any operating system that supports Docker. This includes platforms such as FreeBSD, Arch Linux, Fedora, and Windows Server, even if they are not detailed with specific step-by-step guides on this page. The general principle remains the same: first, install Docker and Docker Compose according to the specific operating system's official documentation. Once Docker is operational, you can then proceed with the standard OTOBO Docker Compose setup instructions, which are consistent across Docker-enabled environments. Users should consult the official Docker documentation for platform-specific installation details for Docker itself.
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What are the advantages of using Docker Compose for OTOBO installation compared to a traditional manual setup?
Using Docker Compose for OTOBO installation offers significant advantages over a traditional manual setup, particularly in terms of efficiency, consistency, and ease of management. Docker Compose automates the deployment and interlinking of all necessary OTOBO services, including the web server, database, Redis, and Elasticsearch, into a single, defined stack. This eliminates the need for manual configuration of each individual component, drastically reducing the chances of errors and simplifying the setup process. It ensures that OTOBO runs in isolated, consistent environments, which is crucial for development, testing, and production. Furthermore, Docker Compose simplifies updates, scaling, and troubleshooting, and provides a reproducible setup, making it much easier to migrate or replicate your OTOBO instance across different servers or environments.
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