OTOBO Installation

OTOBO Installation

OTOBO is a free, comprehensive open-source ticket system. In this guide, you will learn how to install OTOBO using Docker on various operating systems such as Ubuntu, Debian, CentOS, RHEL, or SUSE. There are specific installation guides for the most popular Linux distributions. For other operating systems like Windows and macOS, you will find relevant information below.

Recommended installation method: Docker Compose

The fastest and most flexible method for installing OTOBO is using Docker Compose. This method is recommended for all production environments as it simplifies the management of the various services (Web, DB, Redis, Elastic).

Install OTOBO with Docker Compose

OTOBO Installation on Ubuntu

OTOBO can be installed on the following Ubuntu versions:

• Ubuntu 18.04 and newer: e.g., 20.04, 22.04, 24.04

The installation is performed via Docker with apt, which makes it easy to install all required packages and set up OTOBO quickly.

Install open-source ticket system OTOBO on Ubuntu

OTOBO Installation on Debian

OTOBO supports installation on these Debian versions:

• Debian 9 and newer: e.g., 10, 11, 12

Debian uses apt to install Docker and the other dependencies, similar to Ubuntu.

Install open-source ticket system OTOBO on Debian

OTOBO Installation on RHEL

For RHEL (Red Hat Enterprise Linux), OTOBO supports installation on these versions:

• RHEL 7 and newer: e.g., 8, 9

The installation is performed with yum, and the EPEL repository must be enabled to install Docker and Docker Compose.

Install open-source ticket system OTOBO on RHEL

OTOBO Installation on CentOS

OTOBO can be installed on the following CentOS versions:

• CentOS 7 and newer: e.g., 8, 9

As with RHEL, the installation is performed via yum. Here, too, the EPEL repository must be enabled to install Docker and Docker Compose. Install open-source ticket system OTOBO on CentOS

OTOBO Installation on SUSE

OTOBO supports the following SUSE versions:

• openSUSE Leap 15.0 and newer: e.g., 15.1, 15.2, 15.3, 15.4
• SUSE Linux Enterprise Server (SLES) 15 and newer: e.g., 15 SP1, 15 SP2, 15 SP3

The installation is performed with zypper, and Docker as well as Docker Compose are installed directly from the SUSE repositories.

Install open-source ticket system OTOBO on SUSE

OTOBO Installation on Windows

On Windows, OTOBO can be installed via Docker Desktop. Docker Desktop provides a user-friendly way to manage Docker containers on Windows and run OTOBO.

1. Install Docker Desktop for Windows from the official Docker website.
2. Ensure that the Windows Subsystem for Linux (WSL 2) integration is enabled.
3. Clone the OTOBO Docker repository and follow the general installation instructions for Docker.

For the general steps, take a look at the Ubuntu installation. OTOBO installation steps

OTOBO Installation on macOS

On macOS, OTOBO can also be installed via Docker Desktop. The steps here are similar to those for Windows:

1. Install Docker Desktop for macOS.
2. Clone the OTOBO Docker repository and follow the general installation instructions for Docker.

For the general steps, take a look at the Ubuntu installation. OTOBO installation steps

OTOBO Installation on other operating systems

Any operating system that supports Docker can run OTOBO. This includes:

• FreeBSD
• Arch Linux
• Fedora
• Windows Server

The installation is performed using the same Docker instructions that apply to Linux distributions. Check the Docker documentation for specific installation steps on these platforms.