OTOBO AI Assistant – Custom GPT for OTOBO & Znuny
OTOBO AI Assistant
Section titled “OTOBO AI Assistant”In this guide: Use the OTOBO AI Assistant (Custom GPT) to get instant, version-aware answers about OTOBO and Znuny configuration, modules, and automation.
Related: REST API · OTOBO AI features · OpenTicketAI – AI automation · OpenID Connect · Get support
What is the OTOBO AI Assistant?
Section titled “What is the OTOBO AI Assistant?”
The OTOBO AI Assistant (Custom GPT) is a specialized model trained on OTOBO and Znuny documentation and best practices. It provides immediate, context- and version-dependent answers as well as automated configuration suggestions for your ticketing system.
Open the OTOBO Assistant in ChatGPT
OpenTicketAI (optional add-on)
Section titled “OpenTicketAI (optional add-on)”The Custom GPT is for questions, configuration guidance, and brainstorming. For production AI automation inside OTOBO (classification, queue routing, prioritization), see the dedicated OpenTicketAI guide — an optional on-premise add-on that integrates via the REST API.
How it works
Section titled “How it works”- Model base
The assistant uses an OpenAI model pre-tuned on official OTOBO and Znuny manuals (from OTOBO 11.0 and Znuny 6.x onwards). - Sources
It references documentation from otobo.org, znuny.org, and this community guide for up-to-date information. - Context recognition
Questions are analyzed for OTOBO version, modules used (ITSM, FAQ, TimeAccounting, etc.), and your specific use case.
How to use the Custom GPT
Section titled “How to use the Custom GPT”
- Open ChatGPT and select OTOBO Assistant from the model menu.
- Ask in natural language, e.g. “How do I set up an SLA for high-priority tickets in OTOBO 11?”
- Review the answer — step-by-step instructions, SysConfig keys, documentation snippets, or automation suggestions.
Open the OTOBO Assistant in ChatGPT
Main features
Section titled “Main features”- Automated answers about OTOBO modules (queues, ACL, FAQ, ITSM)
- 24/7 availability for agent and administrator questions
- Documentation snippets with version notes
- Automation toolkit ideas (cron jobs, PostMaster filters, process management)
- Template suggestions for signatures, email templates, and customer layouts
Example questions
Section titled “Example questions”- “How do I configure an escalation after 4 hours for priority ‘High’ in OTOBO 11?”
- “What are the main REST API differences between OTOBO 11 and Znuny 7?”
- “Explain how to test and secure LDAP authentication in OTOBO.”
- “Generate an email template with placeholders for customer name, ticket ID, and due date.”
When to use the assistant, docs, or OpenTicketAI
Section titled “When to use the assistant, docs, or OpenTicketAI”| Use the AI Assistant for | Use the docs for | Use OpenTicketAI for |
|---|---|---|
| Quick how-to questions | Exact API parameters and copy-paste examples | Automatic ticket classification and routing |
| Exploring configuration options | Official step-by-step procedures with screenshots | Production AI automation (on-premise) |
| Brainstorming automations | Production backup, security, and upgrade procedures | Queue assignment, priority, and language detection |
For production implementations, migrations, or custom integrations, see Softoft OTOBO services or support & consulting.