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OTOBO Community Guide

OTOBO AI Assistant

OTOBO AI Assistant

Section titled “OTOBO AI Assistant”

What is the OTOBO AI Assistant?

Section titled “What is the OTOBO AI Assistant?”

OTOBO Custom GPT The OTOBO AI Assistant (Custom GPT) is a specialized model trained directly on your OTOBO or Znuny documentation and best practices. It provides immediate, context- and version-dependent answers as well as automated configuration suggestions for your ticketing system.

ChatGPT Custom GPT - OTOBO Assistant

How it works

Section titled “How it works”
  1. Model Base
    The Assistant profile uses the OpenAI o4-mini model, pre-fine-tuned on all official OTOBO and Znuny manuals (from OTOBO 11.0 and Znuny 6.x onwards).
  2. Source
    It accesses the PDFs and web docs from otobo.org and znuny.org live to provide up-to-date information at all times.
  3. Context Recognition
    Every question is analyzed to identify the OTOBO version, modules used (ITSM, FAQ, TimeAccounting, etc.), and your specific use case.

How to use your Custom GPT

Section titled “How to use your Custom GPT”

OTOBO Custom GPT - OTOBO Assistant

  1. Selection
    – Open ChatGPT, click on the model menu in the top left, and select “OTOBO Assistant”.
  2. Ask a question
    – Enter your request in natural language, e.g., “How do I set up an SLA for high-priority tickets in OTOBO 11.1?”
  3. Answer & Actions
    – The bot provides:
    • Step-by-step instructions (SysConfig keys, ACL adjustments)
    • Documentation snippets (VitePress frontmatter including version notes)
    • Automation suggestions (iCal VEVENT cronjobs, PostMaster filters)

ChatGPT Custom GPT - OTOBO Assistant

Main features at a glance

Section titled “Main features at a glance”
  • Automated answers regarding OTOBO modules (Queues, ACL, FAQ, ITSM)
  • 24/7 availability for agent and end-customer inquiries
  • Dynamic learning capability through machine learning
  • Documentation generator for VitePress articles (incl. frontmatter & version tags)
  • Automation toolkit (cronjobs, PostMaster, Process Management)
  • Template construction kit for signatures, email templates & customer layouts

Examples of questions for the OTOBO AI Assistant

Section titled “Examples of questions for the OTOBO AI Assistant”
  • “How do I configure an escalation after 4 hours for priority ‘High’ in OTOBO 11.0?”
  • “What are the most important REST API differences between OTOBO 11.x and Znuny 6.x?”
  • “Write me a VitePress article template for setting up TimeAccounting in OTOBO.”
  • “Explain to me how to test and secure LDAP authentication.”
  • “Generate an email template with placeholders for customer name, ticket ID, and due date.”
  • “Remind me weekly to rebuild the Elasticsearch index.”