OTOBO Communication
This section covers everything related to OTOBO’s communication features: from email handling and notifications to secure OAuth2 mailbox authentication and reusable SMS templates.
Topics
Section titled “Topics”- Emails – Configure mail accounts, outgoing servers and filters.
- Notifications – Customize agent and customer notifications.
- OAuth2 Email – Connect Microsoft 365 / Google Workspace mailboxes via OAuth2.
- SMS Templates – Maintain reusable SMS texts for tickets.
Frequently asked questions
Which communication topics does this section cover?
It covers email setup, ticket notifications, OAuth2 mailbox authentication, and reusable SMS templates.
When should I use OAuth2 for email in OTOBO?
Use OAuth2 when connecting cloud mailboxes such as Microsoft 365 or Google Workspace instead of basic authentication.