OTOBO Communication
Communication in OTOBO
Section titled “Communication in OTOBO”This section covers everything related to OTOBO’s communication features: from email handling and notifications to secure OAuth2 mailbox authentication and reusable SMS templates.
Topics
Section titled “Topics”- Emails – Configure mail accounts, outgoing servers and filters.
- Notifications – Customize agent and customer notifications.
- OAuth2 Email – Connect Microsoft 365 / Google Workspace mailboxes via OAuth2.
- SMS Templates – Maintain reusable SMS texts for tickets.