OpenTicketAI connector for OTOBO admins

Product, models, and Studio: OpenTicketAI for OTOBO. This page is the OTOBO admin hook.

Generic Interface connector

The OpenTicketAIConnector package creates a restricted API agent and one REST webservice named OpenTicketAI. Catalogue operations for queues and Dynamic Fields are in Extend the Generic Interface.

Set OTAI_TICKETSYSTEM_PASSWORD (and optionally OTAI_TICKETSYSTEM_USERNAME) in the OTOBO process environment before package install.

# Kernel/System/OpenTicketAIConnector/Setup.pm — OTOBO reads env, not SysConfig
sub _APIUserLogin {
    my ( $Self, %Param ) = @_;
    my $Login = $ENV{OTAI_TICKETSYSTEM_USERNAME} // '';
    $Login =~ s{^\s+|\s+$}{}g;
    return $Login || $DefaultAPIUserLogin;  # otai-webservice
}

Runtime overview for admins: Open Ticket AI Runtime.

Discover OpenTicketAI

Optimize ticket classification with artificial intelligence while keeping complete on-premise control.

Learn more about OpenTicketAI

Frequently asked questions

Does OpenTicketAI replace Generic Agent?

No. It complements OTOBO with text classification via Generic Interface. The OpenTicketAIConnector package creates a restricted API agent and one REST webservice named `OpenTicketAI`. Catalogue operations for queues and Dynamic Fields are in Extend the Generic Interface. Set…

Where is the product documentation?

On openticketai.com/en/solutions/otobo and the OTAI Runtime docs.

What must be set before package install?

OTAI_TICKETSYSTEM_PASSWORD in the OTOBO process environment.