OTOBO Agent Administration
This section covers everything related to agent administration in OTOBO – from groups and roles through access control lists to authentication mechanisms.
Topics
Section titled “Topics”- Groups & Roles – Maintain permissions via groups and roles.
- Access Control Lists – Configure fine-grained ACL rules.
- SSO with Kerberos – Set up single sign-on via Kerberos.
- OpenID Connect – Authentication through OpenID Connect.
- Communication – Emails, notifications, OAuth2 and SMS.
- Customer Management – Customers, customer users and external interface.
Frequently asked questions
What topics are covered under agent administration?
Groups and roles, access control lists, Kerberos SSO, OpenID Connect, communication channels, and customer management.
Which authentication options are documented here?
This section links to Kerberos single sign-on and OpenID Connect for agents and related login setups.