OTOBO Agent Administration
Agents in OTOBO
Section titled “Agents in OTOBO”This section covers everything related to agent administration in OTOBO – from groups and roles through access control lists to authentication mechanisms.
Topics
Section titled “Topics”- Groups & Roles – Maintain permissions via groups and roles.
- Access Control Lists – Configure fine-grained ACL rules.
- SSO with Kerberos – Set up single sign-on via Kerberos.
- OpenID Connect – Authentication through OpenID Connect.
- Communication – Emails, notifications, OAuth2 and SMS.
- Customer Management – Customers, customer users and external interface.