OTOBO Version 11 – New Features, CMDB & Docker (2025/2026)

In this guide: Overview of OTOBO 11 features, release status, and upgrade considerations.

Related: Installation · Docker · Znuny vs OTOBO · OTOBO AI

OTOBO Version 11 sets new standards for open-source ticket systems: In addition to a completely redesigned CMDB and extended ITSM functions, you benefit from flexible forms, a modern UI, comprehensive Docker integration, and important security and performance optimizations.

Key Features at a Glance

• ITSM, CSM & ESM: Incident, Problem, and Change Management, Customer and Enterprise Service Management in one tool.
• CMDB Redesign: Tree View, formula fields, reference & lens fields, granular CI access.
• Dynamic Forms: New field types, multi-column layouts, hide/show logic, process support.
• Docker & Scaling: Recommended operation in containers for easy maintenance and high availability.
• Security & Performance: CVE fixes, optimized password hashes, fast form processing.
• Release Status 2026: Latest version 11.0.16 (April 2026), a security patch with a focus on stability and bug fixes.

Dynamic Fields & Ticket Forms

1. New Field Types

• DynamicFieldSet: Grouping of multiple fields (e.g., address)
• MultiValue: Repeatable field groups with ”⊕”/”⊖” control
• Script: Automation via custom script
• GeneralCatalog, Richtext, Attachment

2. References & Lens

• Linking to agents, customers, tickets, CIs
• Lens Fields: Direct editing of CI attributes in the ticket

3. Layout & Logic

• Multi-column design for ticket masks
• Hide/show and read-only fields
• Mandatory fields with explanatory notes
• All form features available in process tickets

4. Administration

• YAML-based mask editor
• Filters and namespaces for Dynamic Fields
• Import/export of catalog lists

CMDB (Configuration Management Database)

• New & Beta: Completely redesigned CMDB with a focus on IT and non-IT assets.
• Tree View: Visual representation of dependencies.
• Formula Fields: Dynamic calculations and data validation.
• Reference & Lens Fields: Edit CI attributes directly in tickets.
• Permissions: Granular access for agents and customers.
• Data Migration: Existing CI data from version 10 is migrated.

ITSM Add-Ons & Workflow Optimization

• Extended modules for Incident, Problem, Change
• Process tickets with direct approve/reject buttons
• Automated workflows thanks to script fields and Web Services

User Interface & Usability

• Quick-Time Buttons: Adjust wait times with a click
• Read/Unread: Mark tickets & articles
• CKEditor 5: Modern WYSIWYG editor for article text
• Customer Info Tile: Display important notes in the customer portal
• Article Revisions: Subsequent editing with logging

Roles, Rights & LightAdmin

• LightAdmin Mode: Delegation of individual admin areas (e.g., signatures)
• Access Control: Fine-grained control for CI view and field permissions

Multilingualism & Translation Management

• UI-supported translations without code changes
• Excel import/export for direct editing
• Filter for missing translations

REST API & Integrations

• Customizable HTTP headers in Web Services
• New CLI command for manually triggering interfaces
• Migration of old OTOPar fields via console
• Optional Kerberos authentication (Beta)

Security & Performance

• Security Fixes:

  • CVE-2025-43926: Privilege escalation closed
  • Secure hashing & 2FA generation improved

• Performance:

  • Optimized container images
  • Faster form rendering and API responses

• Log Rotation: Since version 11.0.11, OTOBO handles log rotation for otobo.log directly, which simplifies external configurations.

Optional AI add-on (OpenTicketAI)

OTOBO 11’s REST API and flexible ticket masks allow optional third-party AI integrations. OpenTicketAI is one add-on that can classify incoming tickets and assign queue or priority automatically.

Current Release Status & Patches (2026)

The latest release is OTOBO 11.0.16 (April 23, 2026), a security patch that all users are strongly advised to install:

• Security: Fixed XSS vulnerabilities (CVE-2025-59490) and updated Compress::Raw::Zlib to address CVE-2026-3381 in Docker environments; improved password masking in the Support Bundle generator.
• Enhancements: Email X-headers can now be used as an external data source for dynamic (reference) fields; clearer output from the rel-11_0 database update script.

The prior release OTOBO 11.0.15 (February 4, 2026) brought further detailed improvements:

• Stability: Fixes for multi-value fields and their visibility with empty values.
• User Experience: Corrections in the CKEditor (formatting highlights) and cleanup of the ticket history for better clarity.

A parallel security patch OTOBO 10.1.17 was released on the same day for the still-maintained 10.1 line.

[!IMPORTANT] OTOBO 10.0 EOL: Version 10.0 reached its end-of-life on January 1, 2026. An upgrade to version 11 is strongly recommended to continue receiving security updates.

Migration to Version 11

• Instructions for upgrading from OTOBO 10/OTRS
• Seamless transfer of existing configurations and data

Conclusion

OTOBO 11 combines modern ITSM functions with high customizability, efficient CMDB management, and robust security. This version is ideal for companies that rely on open standards, flexibility, and scalability.

Frequently asked questions

What is new in OTOBO Version 11?

Highlights include an updated CMDB, ITSM/CSM improvements, dynamic forms, Docker-oriented operations, and security fixes.

Can you migrate to OTOBO 11 from OTRS or OTOBO 10?

Yes. Migration paths from OTRS or OTOBO 10 are part of the Version 11 upgrade guidance.

Does OTOBO 11 change the CMDB?

Yes. Version 11 includes a reworked CMDB among its major feature updates for ITSM scenarios.