Best OTOBO Plugins & Extensions

OTOBO ships with a solid core, but most teams extend it with OPM packages — plugins for ITSM, knowledge bases, monitoring, AI, and UI tweaks. The community and Rother OSS publish dozens of maintained extensions.

Package catalog: Browse the full, searchable directory on OpenITSMHub — with compatibility, maintainer, license, and download links for every package.

Browse all OTOBO packages on OpenITSMHub →

Recommended plugins

The table below highlights widely used OTOBO extensions. For descriptions, version history, dependencies, and install files, follow the OpenITSMHub link on each row — that site is the authoritative source for package details.

Plugin	What it does	Details on OpenITSMHub
OTOBO ITSM	ITIL-aligned ITSM suite (Change, Incident, Problem, CMDB)	otobo-itsm
OTOBO CMDB	Configuration Management Database for assets and CIs	otobo-cmdb
FAQ	Knowledge base for agents and customers	faq
SystemMonitoring	Nagios, Icinga, Zabbix integration for event-driven tickets	systemmonitoring
Survey	Customer satisfaction surveys after ticket closure	survey
TimeAccounting	Time tracking and reporting on tickets and projects	timeaccounting
OTOBO Service Catalog	Visual service catalog in the customer portal	otobo-service-catalog
OTOBO Kanban Board	Drag-and-drop Kanban view for ticket workflows	otobo-kanban-boards
Open Ticket AI	AI classification, routing, and summarization middleware	open-ticket-ai-runtime

More categories — integrations, skins, developer tools, REST clients — are listed on OpenITSMHub. Filter by system, category, or maintainer before you deploy to production.

Finding packages on OpenITSMHub

OpenITSMHub aggregates packages for OTOBO, Znuny, OTRS Community Edition, and related ITSM stacks. Useful entry points:

Resource	Link
OTOBO plugin overview	openitsmhub.com/otobo-plugins
All packages (OTOBO filter)	openitsmhub.com/packages?systems=otobo
OTOBO system page	openitsmhub.com/systems/otobo
Compatible skins	openitsmhub.com/skins

Installing a plugin

Packages are installed via the OTOBO Package Manager in the admin UI or on the console:

bin/otobo.Console.pl Admin::Package::Install /path/to/package.opm
bin/otobo.Console.pl Maint::Config::Rebuild
bin/otobo.Console.pl Maint::Cache::Delete

On Docker stacks, run these inside the app container — see OTOBO Docker.

Caution

Test new packages in a staging or test system before production. Check framework version and dependencies on the OpenITSMHub package page.

AI and automation

For AI-assisted ticket classification in OTOBO, see OpenTicketAI, OTAI Runtime, and OTOBO Artificial Intelligence.

Building your own plugin

Start with Plugin development — SOPM layout, building OPM files, event handlers, and dynamic fields. Published packages can be submitted on OpenITSMHub for the community.

Related topics

• OTOBO Package Manager — install and update OPM packages
• OTOBO REST API — integrations and automation
• Web Services — configure the Generic Interface
• OpenITSMHub – OTOBO plugins — full package catalog

Frequently asked questions

Where can you find recommended OTOBO plugins?

This guide lists common add-ons and points to OpenITSMHub for details, compatibility, and downloads of OPM packages.

How do you install an OTOBO plugin?

Install OPM packages through the OTOBO package manager after verifying compatibility with your OTOBO version.

Can you develop your own OTOBO plugin?

Yes. Custom plugins are possible when built-in features and existing community packages do not cover your requirements.