AppointmentToTicket
Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x
Overview
The AppointmentToTicket plugin allows you to automatically create tickets from calendar entries. You can:
- define the ticket creation time relative to the appointment (e.g., 2 hours before),
- configure default values for service, priority, SLA, and status,
- support recurring appointments.
This saves you manual steps and ensures that important follow-up tasks are never forgotten.
Installation
Via the Package Manager Log in to the OTOBO admin area and navigate to System Administration → Package Management. Search for "AppointmentToTicket" and click Install.
Manual Installation
- Unpack the downloaded add-on archive into
Kernel/Config/Files/. - In the admin area under System Administration → Update, select Reload file system.
Configuration (SysConfig)
All settings can be found in Admin → System Administration → SysConfig → Frontend → Agent → View → AgentAppointmentEdit:
| Key | Description |
|---|---|
| ServiceMandatory | Make service selection mandatory |
| DynamicField | List of visible dynamic fields |
| StateDefault | Default for the ticket state after creation |
| SLAMandatory | Make SLA selection mandatory |
| Priority | Set the default priority |
Other important keys:
- Loader::Module::AgentAppointmentCalendarOverview###009-AppointmentTicket: Activates the menu item in the calendar overview.
- Ticket::Frontend::AgentAppointmentEdit###StateType: Defines possible next states for newly created tickets.
- DynamicFieldScreens###AppointmentTickets: Controls in which views dynamic fields appear.
Limitations
- Dynamic fields of the Database type are currently not supported.
- For recurring appointments, a ticket is created for each individual occurrence.
Support & Further Information
- Manufacturer: Rother OSS GmbH
- Version: 11.0.1
- Documentation: See the official OTOBO documentation.
- Questions & Support: hello@otobo.de