AppointmentToTicket

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

With the AppointmentToTicket plugin, tickets can be created automatically from calendar entries. You can:

define the time of ticket creation relative to the appointment (e.g., 2 hours before),
configure default values for Service, Priority, SLA, and State,
support recurring appointments.

This saves you manual work steps and ensures that important follow-up tasks are never forgotten.

Via the Package Manager Log in to the OTOBO admin area and navigate to System Administration → Package Manager. Search for “AppointmentToTicket” and click Install.
Manual Installation

Unpack the downloaded add-on archive into Kernel/Config/Files/.
In the admin area under System Administration → Update, select Reload file system.

You can find all settings in Admin → System Administration → SysConfig → Frontend → Agent → View → AgentAppointmentEdit:

Key	Description
ServiceMandatory	Make service selection mandatory
DynamicField	List of visible dynamic fields
StateDefault	Default for the ticket state after creation
SLAMandatory	Make SLA selection mandatory
Priority	Set default priority

Further important keys:

Loader::Module::AgentAppointmentCalendarOverview###009-AppointmentTicket: Activates the menu item in the calendar overview.
Ticket::Frontend::AgentAppointmentEdit###StateType: Defines possible follow-up states for newly created tickets.
DynamicFieldScreens###AppointmentTickets: Controls in which views dynamic fields appear.

Dynamic fields of the Database type are currently not supported.
For recurring appointments, ticket creation occurs for every individual appointment.