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OTOBO Community Guide

CustomerTicketZoom-ArticleFullScreen

CustomerTicketZoom-ArticleFullScreen

Section titled “CustomerTicketZoom-ArticleFullScreen”

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

Section titled “Overview”

The CustomerTicketZoom-ArticleFullScreen plugin enables a full-screen view for ticket articles in the customer portal. Customers can view the entire article content without distractions or page changes.

The plugin extends the Ticket Zoom with a “Full Screen” button, which opens the article in a modal dialog or a separate full-screen overlay.

Installation

Section titled “Installation”
  1. Via Package Manager
  • Log in to the OTOBO admin area and navigate to System Administration → Package Manager. Search for “CustomerTicketZoom-ArticleFullScreen” and click Install.
  1. Manual Installation
  • Unpack the add-on archive into the Kernel/Config/Files/ directory.
  • In the admin area under System Administration → Update, select Reload File System.

Configuration (SysConfig)

Section titled “Configuration (SysConfig)”

All relevant settings can be found under Admin → System Administration → SysConfig → Frontend → Customer → View → CustomerTicketZoom:

SysConfig PathDescription
ModuleRegistration::Loader::CustomerTicketZoomArticleFullScreen###001Registers the full-screen module in the Ticket Zoom
CustomerTicketZoom::ArticleFullScreen::EnableGlobal activation of the full-screen function (bool)
CustomerTicketZoom::ArticleFullScreen::ButtonLabelIndividual label for the full-screen button
CustomerTicketZoom::ArticleFullScreen::OverlayClassCSS class for the overlay (e.g., fullscreen-modal)

Tip: Use OverlayClass to adapt the styling to your corporate design.

Usage in the Customer Portal

Section titled “Usage in the Customer Portal”
  1. Open a ticket in the customer portal and scroll to the desired article.
  2. Click the Full Screen button displayed next to the article header.
  3. The article opens in a modal full-screen overlay. Use Esc or the close icon to return to the standard view.

Limitations

Section titled “Limitations”
  • The full-screen view only works for articles, not for replies or attachments.
  • For very long articles, performance drops may occur in older browsers.
  • Adjustments to the modal design should be made via custom CSS overrides to ensure update security.

Support & Further Information

Section titled “Support & Further Information”