GeneralCatalog

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

The GeneralCatalog plugin provides a central catalog management system. In the Admin area, you can use it to create, edit, and organize catalog classes and catalog items. Without additional ITSM packages, the General Catalog does not contain any entries initially, but it serves as a foundation for other modules.

Installation

Via the Package Manager

Log in to the OTOBO admin area and go to System Administration → Package Manager.
Search for “GeneralCatalog” and click Install.

Manual Installation

Extract the downloaded add-on archive into Kernel/Config/Files/.
In the admin area, go to System Administration → Update → Reload File System.

System Requirements

Framework: OTOBO 11.0.x
Packages: —
Third-Party: —

Usage

Administrator Interface

After installation, you will find a new entry in the General Catalog admin module. There, you can:

create catalog classes (e.g., product groups),
maintain catalog items under the classes (e.g., individual products),
search and filter existing entries.

Without further ITSM packages, the catalog remains empty at first; standard classes and entries are only added by installing additional OTOBO::ITSM modules.

Agent and Customer Interface

This plugin does not provide its own agent or customer interface.

Configuration (SysConfig)

The following SysConfig keys allow for adjustments and module registrations:

Path	Purpose
Core::DynamicFields::DriverRegistration	`DynamicFields::Driver###GeneralCatalog` Registers the GeneralCatalog driver for dynamic fields.
Core::GeneralCatalog	`GeneralCatalogPreferences###Permissions` Example configuration for access rights. `GeneralCatalogPreferences###Comment2` Example comment for catalog attributes.
Frontend::Admin::ModuleRegistration::Frontend::Module	`Module###AdminGeneralCatalog` Admin module registration.
Frontend::Admin::ModuleRegistration::Frontend::Module	`Module###AdminDynamicFieldGeneralCatalog` Reg. for dynamic field screen.
Frontend::Admin::ModuleRegistration::AdminOverview	`NavigationModule###AdminGeneralCatalog` Navigation in the admin menu.
Frontend::Admin::ModuleRegistration::Loader	`Loader::Module::AdminGeneralCatalog###001-GeneralCatalog` Loading point in the admin interface. `Loader::Module::AdminDynamicFieldGeneralCatalog###002-Ticket` Loading point for dynamic field module.
Frontend::Admin::ModuleRegistration::MainMenu	`Navigation###AdminGeneralCatalog###001-GeneralCatalog` Main menu entry.
Frontend::Base	`GeneralCatalog::Frontend::JSColorPickerPath` URL path for JS color picker.
Frontend::Base::Loader	`Loader::Agent::CommonJS###100-GeneralCatalog` Loads necessary JS files.

Support & Further Information

Manufacturer: Rother OSS GmbH
Version: 11.0.7 (05.05.2025)
Documentation: OTOBO Official Docs
Contact: hello@otobo.io