DynamicFieldDatabaseExtensions
DynamicFieldDatabaseExtensions
Section titled “DynamicFieldDatabaseExtensions”Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x
Overview
Section titled “Overview”With the DynamicFieldDatabaseExtensions plugin, you can structure the display of “Database” type dynamic field values in OTOBO more clearly. It adds a dropdown menu in the Admin area, allowing you to group values under custom-defined headers.
Installation
Section titled “Installation”- Via Package Manager
- In the OTOBO Admin area, navigate to System Administration → Package Manager.
- Search for “DynamicFieldDatabaseExtensions” and install the add-on.
- Manual Installation
- Unpack the plugin archive into the
Kernel/Config/Files/directory. - In the Admin area under System Administration → Update → Reload File System, activate the new files.
Configuration (SysConfig)
Section titled “Configuration (SysConfig)”Activating the Extended Structure
Section titled “Activating the Extended Structure”- DynamicFieldDB::ExtendedValueStructure Enables or disables the extended display structure for database fields.
Defining Headers
Section titled “Defining Headers”-
DynamicFieldDB::DisplayFieldHeaders Define a list of grouping headers. These will appear as selections in the dropdown of the Admin Dynamic Fields.
-
The header General is added automatically, even if it is not in the list.
Module Registrations
Section titled “Module Registrations”Add the following keys in the SysConfig to unlock the frontend module:
| SysConfig Path | Purpose |
|---|---|
| Frontend::Agent::ModuleRegistration::Loader::Loader::Module::AgentTicketZoom###003-DynamicFieldDatabaseExtensions | Displays extension in the Agent Ticket Zoom |
| Frontend::Customer::ModuleRegistration::Loader::Loader::Module::CustomerTicketZoom###003-DynamicFieldDatabaseExtensions | Displays extension in the Customer Ticket Zoom |
- Admin → Settings → Dynamic Fields → Edit Database Field
- A “Display Header” dropdown is now available in the edit dialog.
- Selecting Value Groups
- Select the appropriate header in the dropdown to logically organize entries.
- Display in Agent and Customer Interface
- The headers are inserted into the ticket widgets and group the displayed values clearly.
Limitations
Section titled “Limitations”- The function only applies to fields of type Database (DB).
- Subsequent changes to header pairs do not automatically affect existing values.
Support & Further Information
Section titled “Support & Further Information”- Manufacturer: Rother OSS GmbH
- Version: 11.0.1 (05.11.2024)
- Documentation: See official OTOBO-Doku
- Contact: hello@otobo.io