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OTOBO Community Guide

DownloadAllAttachments

DownloadAllAttachments

Section titled “DownloadAllAttachments”

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

Section titled “Overview”

The DownloadAllAttachments plugin extends OTOBO with the ability to download all attachments of a ticket or a single article as a ZIP archive. This saves you from manually downloading individual files and speeds up ticket processing.

Functionality

Section titled “Functionality”

  • Ticket attachments: A new link “Download ticket attachments” in the ticket menu creates a ZIP with all attachments of the entire ticket.

  • Article attachments: Via “Download all (zip)” in the list of article attachments, a ZIP can be created with all files of this individual article.

  • Filename patterns:

  • Tickets: Attachments_Ticket_<TicketNumber>.zip

  • Articles: Attachments_Ticket_<TicketNumber>_Article_<ArticleID>.zip

Installation

Section titled “Installation”
  1. Package Manager
  • Navigate in the OTOBO admin area to System Administration → Package Manager.
  • Search for DownloadAllAttachments and click on Install.
  1. Manual Installation
  • Unpack the plugin archive into Kernel/Config/Files/.
  • In the admin area under System Administration → Update, select Reload file system.

System Requirements

Section titled “System Requirements”
  • OTBO Framework: OTOBO 11.0.x or higher
  • Perl Module: Archive::Zip must be installed

Configuration (SysConfig)

Section titled “Configuration (SysConfig)”

The plugin does not require any further adjustments; the menu entries are registered automatically. If necessary, you can adjust modules or labels via SysConfig:

SysConfig PathDescription
Frontend::Agent::ModuleRegistration::AgentTicketMenu###DownloadAttachmentsLink in the ticket zoom menu for the ZIP download of all attachments
Frontend::Agent::ModuleRegistration::TicketZoom###DownloadAttachmentsLink in the article attachment area for ZIP download of individual articles

Usage in the Agent Interface

Section titled “Usage in the Agent Interface”
  1. Open a ticket in the Ticket Zoom.
  2. Click on Download ticket attachments in the menu above to download all attachments as a ZIP.
  3. In the Article view, you can download the attachments of a specific article via Download all (zip).

Limitations

Section titled “Limitations”
  • ZIP download for articles is only available in the agent interface, not in the customer portal.
  • Large attachments or many files can lead to longer generation times.

Support & Further Information

Section titled “Support & Further Information”