TicketPrintHTML

Compatibility OTOBO ≥ 11.0.x

Overview

With the TicketPrintHTML plugin, OTOBO gains a modern print function that outputs tickets, including their articles, in the original HTML layout. Images, inline formatting, and custom logos are preserved.

Prerequisites

Headless Chrome: A running Google Chrome or Chromium process in headless mode.
Docker Setup (optional): For OTOBO in Docker, the provided seccomp_profile.json must be present in the docker-compose path.

Installation

Package Manager

In the Admin area, go to System Administration → Package Manager, search for TicketPrintHTML, and install it.

Manual Installation

Unpack the plugin archive into Kernel/Config/Files/.
Reload the file system under System Administration → Update.

Setup (Docker)

If OTOBO is operated via Docker:

Copy scripts/docker-compose/seccomp_profile.json to your docker-compose directory.
Add the following lines to the service section of otobo-base.yml under command: web:

security_opt:
  - seccomp:seccomp_profile.json
healthcheck:
test: curl -s -f http://localhost:5000/robots.txt

Restart the containers: docker-compose restart

Configuration (SysConfig)

All settings can be found under Admin → System Administration → SysConfig → Frontend → Agent → View → TicketPrint:

Key	Description
PrintLogoFile	Base64-encoded logo (700×100 px) in the page header
GoogleChrome::Bin	Path to the Chrome/Chromium binary, if necessary
DynamicFieldWidgetDynamicFieldGroups	Groups for dynamic field widgets when printing
Widgets###0100-TicketInformation	Configuration of the ticket info widget
Widgets###0200-CustomerInformation	Configuration of the customer info widget

Usage

Open a ticket in the Agent interface.
Click on Print (HTML) in the menu or use the shortcut.
The plugin generates an HTML page that you can print directly or save as a PDF.

Support & Contact

Manufacturer: Rother OSS GmbH
Version: 11.0.1
Documentation: https://doc.otobo.org/
Contact: hello@otobo.de