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OTOBO Community Guide

TimeAccounting

TimeAccounting

Section titled “TimeAccounting”

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

Section titled “Overview”

With the TimeAccounting plugin, you extend OTOBO with an integrated module for time tracking and analysis. Agents can record working hours directly in tickets or create them as separate projects/activities. The module automatically synchronizes time entries with tickets and offers extensive reporting functions.

System Requirements

Section titled “System Requirements”
  • Framework: OTOBO 11.0.x
  • Packages: none additional
  • Third-Party: no external dependencies

Installation

Section titled “Installation”
  1. Package Manager
  • In the Admin area, open System Administration → Package Manager.
  • Search for TimeAccounting and click Install.
  1. Manual Installation
  • Unpack the plugin archive into Kernel/Config/Files/.
  • Under System Administration → Update, select Reload file system to activate the new files.

Configuration (SysConfig)

Section titled “Configuration (SysConfig)”

All settings can be found under Admin → System Administration → SysConfig → Core → TimeAccounting:

KeyPurpose
Stats::DynamicObjectRegistration###TimeAccountingAllows the statistics module to generate time tracking data.
Ticket::EventModulePost###999-TimeAccountingTicketTimeUnitsSyncSynchronizes ticket time entries with the TimeAccounting module.
TimeAccounting::TicketSync::EnableEnables the automatic adoption of ticket time entries.
TimeAccounting::TicketSync::SetEntryReadOnlyLocks synchronized entries against subsequent changes.
TimeAccounting::MaxIntervalOfIncompleteDaysBeforeWarningDefines after how many working days without an entry a warning appears.
TimeAccounting::MaxAllowedInsertDaysLimits how many days retroactively time entries are possible.
TimeAccounting::UseFilterActivates the filter for recently used projects and actions.
TimeAccounting::EnableAutoCompletionConverts Dropdown lists into auto-completion fields.
TimeAccounting::DefaultUserWeeklyHoursDefault setting for the standard working hours per week.

The module also registers Frontend components under Frontend → Agent → ModuleRegistration and Loader, so that menus for overview, editing, and reporting appear in the Agent interface.

Usage

Section titled “Usage”
  1. Create Projects and Actions
  • Create new projects (e.g., customers) and actions (e.g., travel time) in TimeAccounting → Settings.
  1. Record Time Entry
  • Open a ticket and use the time entry option to save hours in the context of the ticket.
  • Alternatively, you can create entries independent of tickets via TimeAccounting → Add Entry.
  1. Reporting
  • Reports on projects, users, and time periods are available under TimeAccounting → Reporting.
  • Use filters and exports to process data as CSV or PDF.

Support & Version

Section titled “Support & Version”