DownloadAllAttachments

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

The DownloadAllAttachments plugin extends OTOBO with the ability to download all attachments of a ticket or a single article collectively as a ZIP archive. This saves you from manually downloading individual files and speeds up ticket processing.

Functionality

• Ticket Attachments: A new link "Download ticket attachments" in the ticket menu creates a ZIP file with all attachments from the entire ticket.

• Article Attachments: Using "Download all (zip)" in the list of article attachments, a ZIP file can be created with all files from that specific article.

• Filename Pattern:

• Tickets: Attachments_Ticket_<TicketNummer>.zip

• Articles: Attachments_Ticket_<TicketNummer>_Article_<ArticleID>.zip

Installation

1. Package Manager

• In the OTOBO admin area, navigate to System Administration → Package Management.
• Search for DownloadAllAttachments and click on Install.

2. Manual Installation

• Unpack the plugin archive into Kernel/Config/Files/.
• In the admin area under System Administration → Update, select Reload File System.

System Requirements

• ODB Framework: OTOBO 11.0.x or higher
• Perl Module: Archive::Zip must be installed

Configuration (SysConfig)

The plugin does not require any further adjustments; the menu entries are registered automatically. If necessary, you can customize modules or labels via SysConfig:

SysConfig Path	Description
Frontend::Agent::ModuleRegistration::AgentTicketMenu###DownloadAttachments	Link in the Ticket Zoom menu for the ZIP download of all attachments
Frontend::Agent::ModuleRegistration::TicketZoom###DownloadAttachments	Link in the article attachment area for the ZIP download of individual articles

Usage in the Agent Interface

1. Open a ticket in the Ticket Zoom.
2. Click on Download ticket attachments in the top menu to download all attachments as a ZIP file.
3. In the Article View, you can download the attachments of a specific article via Download all (zip).

Limitations

• ZIP download for articles is only available in the agent interface, not in the customer portal.
• Large attachments or many files can lead to longer generation times.

Support & Further Information

• Manufacturer: Rother OSS GmbH
• Version: 11.0.1
• Documentation: Official OTOBO Docs
• Contact: hello@otobo.de