GeneralCatalog

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

The GeneralCatalog plugin provides a central catalog management system. In the admin area, you can use it to create, edit, and organize catalog classes and catalog entries. Without additional ITSM packages, the General Catalog initially contains no entries, but it serves as a foundation for other modules.

Installation

1. Via the Package Manager

• Log in to the OTOBO admin area and go to System Administration → Package Management.
• Search for "GeneralCatalog" and click Install.

2. Manual Installation

• Unpack the downloaded add-on archive into Kernel/Config/Files/.
• In the admin area, select System Administration → Update → Reload File System.

System Requirements

• Framework: OTOBO 11.0.x
• Packages: —
• Third-Party: —

Usage

Administrator Interface

After installation, you will find a new entry in the General Catalog admin module. There, you can:

• Create catalog classes (e.g., product groups),
• Maintain catalog entries within the classes (e.g., individual products),
• search and filter existing entries.

Without additional ITSM packages, the catalog will initially be empty; standard classes and entries are only added by installing other OTOBO::ITSM modules.

Agent and Customer Interface

This plugin does not provide its own agent or customer interface.

Configuration (SysConfig)

The following SysConfig keys allow for customizations and module registrations:

Path	Purpose
Core::DynamicFields::DriverRegistration	DynamicFields::Driver###GeneralCatalog Registers the GeneralCatalog driver for dynamic fields.
Core::GeneralCatalog	GeneralCatalogPreferences###Permissions Example configuration for permissions. GeneralCatalogPreferences###Comment2 Example comment for catalog attributes.
Frontend::Admin::ModuleRegistration::Frontend::Module	Module###AdminGeneralCatalog Admin module registration.
Frontend::Admin::ModuleRegistration::Frontend::Module	Module###AdminDynamicFieldGeneralCatalog Registration for the Dynamic Field screen.
Frontend::Admin::ModuleRegistration::AdminOverview	NavigationModule###AdminGeneralCatalog Navigation in the admin menu.
Frontend::Admin::ModuleRegistration::Loader	Loader::Module::AdminGeneralCatalog###001-GeneralCatalog Loading point in the admin interface. Loader::Module::AdminDynamicFieldGeneralCatalog###002-Ticket Loading point for the Dynamic Field module.
Frontend::Admin::ModuleRegistration::MainMenu	Navigation###AdminGeneralCatalog###001-GeneralCatalog Main menu entry.
Frontend::Base	GeneralCatalog::Frontend::JSColorPickerPath URL path for the JS color picker.
Frontend::Base::Loader	Loader::Agent::CommonJS###100-GeneralCatalog Loads necessary JS files.

Support & Further Information

• Provider: Rother OSS GmbH
• Version: 11.0.7 (May 05, 2025)
• Documentation: OTOBO Official Docs
• Contact: hello@otobo.io