Extending the OTOBO Ticket System with Add-ons/Plugins/Packages

OTOBO, the powerful open-source ticket system, offers administrators and users a flexible platform through its modular architecture and integrated package manager, which can be seamlessly adapted to the individual needs of companies. By installing add-ons, you can extend the functionality of the OTOBO ticket system and thus increase the productivity and efficiency of your customer support. Access to the package manager is found in the "Administration" area, allowing you to easily install, update, and manage packages.

Installing and Managing Plugins with OTOBO

Easy Package Management Directly in the System

Thanks to the integrated package manager in OTOBO, you can install and manage packages directly from the graphical user interface, which significantly simplifies the process of extending and updating the system. The user interface of the package manager is intuitively designed and allows for easy installation and management of packages.

Warning about Unverified Packages and Configuration Settings

It is possible to install packages that have not been verified by Rother OSS to leverage the diversity of the open-source community. However, the installation of such packages can be controlled via the system configuration setting Package::AllowNotVerifiedPackages to ensure the security of your system.

Installation Processes for Packages

OTOBO supports the installation of packages from online repositories as well as installation from a file. This provides flexibility and allows for the easy integration of custom solutions or community-developed add-ons. Information about packages from online repositories can be updated at any time, ensuring a smooth update and extension of the system.

The configuration of the repository list Package::RepositoryList offers administrators the ability to individually customize the sources for package installations.

Package Updates Made Easy

In addition to installing new packages, OTOBO also supports updating already installed packages from both online repositories and files. A special feature is the ability to update all installed packages simultaneously, which increases the efficiency of system updates.

Advantages of Package Management in OTOBO

The package manager in OTOBO offers numerous advantages, including:

• Flexibility and Scalability: With easy access to a variety of packages and add-ons, you can seamlessly adapt OTOBO to your business requirements.

• Ease of Use: Installing and managing packages directly through the graphical user interface reduces administrative effort and increases efficiency.

• Improved Security Controls: The ability to control the installation of unverified packages ensures that the integrity and security of your OTOBO installation are maintained.

• Updating and Maintenance: The integrated package update mechanism ensures that your OTOBO system is always up-to-date.

By enriching OTOBO with relevant extensions and add-ons, you can maximize the potential of your ticket system and thus achieve more efficient and effective customer service. Discover the diverse possibilities of package management in OTOBO and design a ticket system that is tailored exactly to the needs of your company.

Reinstallation and Uninstallation of Packages in OTOBO

Managing packages in OTOBO involves not only installation and updating but also the reinstallation and uninstallation of packages to ensure the integrity and functionality of the system. These functions allow for precise responses to the requirements and security of the system.

Reinstalling Packages

In certain cases, for example, if local changes have been made to package files, the package manager might mark a package as broken. In such cases, a reinstallation of the package is necessary to restore its proper functionality.

To reinstall a package, follow these steps:

1. Select the corresponding package from the Local Repository widget, which has been marked for reinstallation.
2. In the action column, click the Reinstall link.
3. Follow the given installation instructions to successfully reinstall the package.

Uninstalling OTOBO Packages

It may become necessary to remove a package from your OTOBO system. This can be useful for various reasons, such as improving system performance or removing unused features.

To uninstall a package, proceed as follows:

1. Select the package to be uninstalled from the Local Repository widget.
2. In the Action section, click the Uninstall link.
3. Follow the uninstallation instructions to completely remove the package from your system.

List of OTOBO Plugins and Add-ons

In this overview, you will find all official and community plugins for OTOBO. Click on the name to go to the detail page of the respective plugin.

Official OTOBO Plugins

• AppointmentToTicket
• CustomerMultitenancy
• CustomerTemplates
• CustomerTicketOverviewStateCategory
• CustomerTicketZoomArticleFullScreen
• CustomerUserExternalSourceLogin
• DownloadAllAttachments
• DynamicFieldAttachment
• DynamicFieldDatabaseExtension
• Fred
• GeneralCatalog
• HideShowAgentTicketCompose
• MarkTicketSeenUnseen
• MasterSlave
• OneTimeAuthenticationLink
• OpenStreetMap
• ProcessTicketTemplates
• ServiceCatalog
• Survey
• SystemMonitoring
• TicketPrintHTML
• TimeAccounting