ServiceCatalog
Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x
Overview
The ServiceCatalog plugin provides a detailed service catalog. Administrators can use it to centrally create, manage, and display services in the customer portal and on dashboards.
Installation
Via the Package Manager Log in to the OTOBO admin area and navigate to System Administration → Package Management. Search for ServiceCatalog and click Install.
Manual Installation
- Unpack the downloaded add-on archive into
Kernel/Config/Files/. - In the admin area under System Administration → Update, select Reload File System.
System Requirements
- Framework: OTOBO 11.0.x
- Packages: –
- Third-Party: –
Configuration (SysConfig)
Configuration reference under Admin → System Administration → SysConfig:
Core::Acl
- ServiceCatalog::CreateTypeServiceRelatedAcls Automatic ACL creation so that services only appear for selected ticket types.
- ServiceCatalog::CreateTypeServiceRelatedAcls::Options Detailed options for ACL deployment (e.g.,
DeployNewACL).
Core::DynamicFields::ObjectTypeRegistration
- DynamicFields::ObjectType###Service Registration of the "Service" dynamic field type.
Core::Event::Ticket
- Ticket::EventModulePost###9700-SetDynamicFieldCriticalityFromService Automatically updates the field criticality when a service is assigned.
- Ticket::EventModulePost###9800-SetPriorityFromCriticalityAndImpactMatrix Sets ticket priority based on the criticality and impact matrix.
Frontend::Base::DynamicFieldScreens
- DynamicFieldScreens###ServiceCatalog Show/hide dynamic fields in the ServiceCatalog.
Frontend::Customer::ModuleRegistration
- CustomerFrontend::Module###CustomerTileServiceCatalog Module registration for the ServiceCatalog dashboard.
Frontend::Customer::ModuleRegistration::Loader
- Loader::Module::CustomerDashboard###003-CustomerDashboard Loads the "ServiceCatalog" dashboard module.
Frontend::Customer::View::Dashboard::Configuration
| Path | Purpose |
|---|---|
| CustomerDashboard::Configuration::ServiceCatalog | Additional settings for the ServiceCatalog dashboard |
| CustomerDashboard::Configuration::ServiceCatalog###SortByTicketType | Sort services by ticket type |
| CustomerDashboard::Configuration::ServiceCatalog###FAQDescriptionField | FAQ field as description in the sidebar |
| CustomerDashboard::Configuration::ServiceCatalog###DynamicField | Dynamic fields in the ServiceCatalog widget |
Frontend::Customer::View::Dashboard::Tiles
- CustomerDashboard::Tiles###ServiceCatalog-01 Tile registration for ServiceCatalog in the dashboard.
- CustomerDashboard::Tiles###FeaturedLink-01 Tile registration for FeaturedLink in the dashboard.
Usage
- Customer Portal → Dashboard: The ServiceCatalog widget displays available services.
- Service Request: Customers can request a service directly from the dashboard.
Support & Version
- Manufacturer: Rother OSS GmbH
- Version: 11.0.2 (16.05.2024)
- Contact: hello@otobo.de
- Documentation: https://doc.otobo.org/