OTOBO / Znuny Partners - Ticket System Consulting
Znuny Helpdesk partners offer services related to the helpdesk. The following types of partners exist: Enterprise Partners, Premium Partners, and Qualified Partners. Additionally, there are other OTOBO Service Providers who are not official partners. The OTRS ((Community Edition)) partners offer consulting and assistance for the OTOBO ticket system. Some of the partners have also developed packages/plugins for the OTOBO ticket system, which enable additional extensions for the ticket system.
OTOBO Enterprise Partner
OTOBO Premium Partners
OTOBO Qualified Partners
Not Otobo Partners but Service Providers:
We, Softoft -https://www.softoft.de
Cordeos(Hong Kong) -https://www.cordeos.com/
Cordeos(Tokyo)
Cordeos, Singapore – cordeos.com
SEEAS BV -
Cordeos, Manila –cordeos.com
Table of OTOBO Partners
Alright. I am searching worldwide for freelancers and service companies that offer OTOBO, OTRS, or Znuny services. For each company or freelancer, I will list the following information: Name, Country, hourly or daily rate (in € if available), website URL, and a brief description of the services or other important notes. I will get back to you as soon as I have compiled the overview.
Service Providers for OTOBO / OTRS / Znuny Worldwide
| Name | Country | Website | Services / Notes |
|---|---|---|---|
| Softoft | Germany (Mainz) | https://www.softoft.de | Specializes in OTOBO implementation & consulting, customizations, web development, chatbot development, GPT assistants. |
| Ayté (IT Consultores S.A.S.) | Colombia (Medellín) | ayte.co | OTOBO Enterprise Partner in LATAM. IT consulting, software development, AWS cloud, and comprehensive support for OTRS/Znuny ticketing solutions. |
| Intalio Sp.J. | Poland (Poznań) | intalio.pl | OTOBO Premium Partner. Team of open-source experts specializing in helpdesk solutions: implementation & consulting, training, and support for the ticket system (fork of the OTRS Community Edition). |
| ONTEC AG | Austria (Vienna) | ontec.at | OTOBO Qualified Partner. IT service provider (approx. 100 employees) with a broad portfolio: software development, IT ticketing, managed services, hosting, IT security, and digitalization projects. |
| Efflux GmbH | Germany (Solingen) | efflux.de | OTOBO Qualified Partner. Software company for service desk systems (OTRS and derivatives). Offers a full spectrum: consulting & support, add-on development, integrations (databases, AD, CMS), hosting/monitoring, and training. |
| Intelicolab | Costa Rica (San José) | intelicolab.com | OTOBO Qualified Partner (formerly Gridshield). IT engineering firm (Central America) with a focus on IT Service Management: implementation of ITIL/COBIT processes, open-source tools (Nagios, Icinga), as well as OTRS/OTOBO integration and support. |
| WorNet AG | Germany (Geretsried) | wor.net | OTOBO Qualified Partner. Bavaria (since 1999) – experienced open-source infrastructure provider. Supports the operation of complex web applications, including hosting, 24/7 monitoring, load testing, and email security. Technology focus on Linux/VMware platforms; also offers OTRS/OTOBO solutions. |
| WOTAN Monitoring (GH-Informatik) | Austria (Graz) | wotan-monitoring.com | OTOBO Qualified Partner. Specialist in IT monitoring and fully automated monitoring (since 1994). Offers process monitoring, end-to-end monitoring, escalation management, and reporting. Integration of ticket systems (e.g., for incident reports) to ensure SLAs and IT security. |
| Systemhaus EHST | Germany (Eisenhüttenstadt) | systemhaus-ehst.de | OTOBO Qualified Partner. Small IT systems house (founded 2020) with a regional focus. Services include computer service, cloud hosting, device repair, training, VoIP telephony, and video surveillance. Also supports customers with the implementation of OTOBO ticket solutions. |
| Service Up | Brazil (São Paulo) | serviceup.com.br | OTOBO Qualified Partner. Focused on ITSM service solutions: Implements OTOBO/Znuny and GLPI, offers support & training as well as chatbot integration, mobile app development, and add-ons for helpdesk systems. Works according to ITIL best practices and agile methods. |
| Perl-Services | Germany (Hofheim) | perl-services.de | OTOBO Qualified Partner. Perl development team (since 2011) with a passion for open source. Operates the OTRS plugin archive OPAR with over 130 free extensions (Dynamic Fields, Admin-Tools, Dashlets, etc.). Also develops custom OTRS/Znuny features and conducts admin/agent training. |
| becon GmbH | Germany (Munich/Berlin) | becon.de | Member of the OTTER Alliance. IT service provider (100+ employees) for data center & telco infrastructure since 1988. Many years of expertise with OTRS Community Edition; now offers services for Znuny LTS and other forks (consulting, development, support). Developed the integration platform OpenCelium and various Znuny add-ons (time tracking, out-of-office assistant, project management). |
| it-novum GmbH | Germany (Fulda) | it-novum.com | Member of the OTTER Alliance. Leading open-source IT consulting in the DACH market. Provider of an integrated ITSM solution: develops the monitoring tool openITCOCKPIT and integrates ticketing/documentation (Znuny LTS as the successor to OTRS CE, i-doit CMDB). Provides complete project services including training, support (all modules from a single source), and connector development between i-doit, Znuny/OTOBO, and monitoring. |
| maxence business consulting | Germany (Dormagen) | maxence.de | Member of the OTTER Alliance. Full-service provider for service management with open source. Complete provider for Znuny, OTOBO, and OTRS Community Edition as well as i-doit (documentation). Handles planning, integration, and operation of ticket systems, including process consulting and development (ITIL-certified consultants). Also supports Notes/Domino infrastructures and Wordpress web solutions. |
| Sector Nord AG | Germany (Rastede) | sectornord.de | Member of the OTTER Alliance. Enterprise open-source provider with its own ITSM product portfolio. Znuny (OTRS CE) is part of the Sector Nord ITSM suite (integrated with network monitoring SNAG-View and documentation tool i-doit). Offers add-ons (e.g., ITSM Ticket Wizard) as well as migration services (OTRS 2–8 to Znuny) and long-term support for community customers. |
| Znuny GmbH | Germany (Berlin) | znuny.com | Member of the OTTER Alliance. Creator of Znuny (fork of the OTRS 6 Community Edition). Offers all services related to Znuny: support subscriptions, development of features/add-ons (150+ available), upgrades/migrations, training, consulting, and hosting (Managed Znuny). Official community support (operates the Znuny forum). |
| Rother OSS GmbH | Germany (Leiblfing) | otobo.de | Creator & Maintainer of OTOBO (open-source fork of OTRS). Long-time OTRS expert and partner for support, development, customizations, and hosting. Offers official OTOBO service plans (Professional/Enterprise) for smooth operation and supports migrations from ((OTRS)) Community Edition to OTOBO. |
| Radiant System Group | Czech Republic (Prague) | radiantsystem.com | International company (office in Prague). 2010–2015 official OTRS AG Solution Partner – experts in OTRS-based helpdesk. Today independent with a focus on OTRS Community Edition: professional services such as consulting, implementation, support & training, as well as development of numerous OTRS add-ons (e.g., Radiant Customer Portal and mobile apps). |
| Centuran Consulting | Poland (Warsaw) | centuran.com | OTRS Community Edition implementation partner in Poland. ~20 years of IT experience. Implements helpdesk systems (OTRS/Znuny) for companies of all sizes – from installation and integration (CTI telephony, Kanban board) to business process modeling, user training, and ongoing support. |
Legend: n/a = no price information available; OTRS = ((OTRS)) Community Edition (open-source version of OTRS 6). Znuny = official fork/continuation of OTRS 6 (LTS version). OTOBO = another fork of the OTRS CE (by Rother OSS GmbH). All mentioned companies offer services specifically for these open-source ticket systems.
Why Choose an OTOBO Partner?
Choosing an experienced partner or service provider for your OTOBO ticket system offers numerous advantages:
- Customized Consulting: Experts analyze your specific requirements and develop individual concepts to optimize your IT service processes.
- Increased Efficiency: The use of extensions, plugins, and integrated solutions speeds up support and reduces processing times.
- Future-Proofing: Partners support you with regular updates, training, and the implementation of new features, ensuring your system always stays up-to-date.
- Optimal Integration: Experts help you seamlessly integrate your OTOBO ticket system into existing IT landscapes, ensuring the smooth operation of all business processes.
Leverage the expertise of OTOBO partners and service providers to make your helpdesk system more efficient, flexible, and future-proof. Whether you want to implement a comprehensive ITSM solution or expand your existing ticket system – with the right partners and service providers, you are well-equipped.
Contact and Consultation
If you would like more information about any of the mentioned partners or service providers, or if you need individual consultation, please visit their respective websites or contact them directly. The OTOBO partners are happy to assist you with their expertise and support you in the successful implementation of your OTOBO project.
Find the right partner for your company and benefit from comprehensive expertise in OTOBO ticket systems, IT Service Management, and helpdesk solutions