OTOBO AI Assistant

What is the OTOBO AI Assistant?

The OTOBO AI Assistant (Custom GPT) is a specialized model trained directly on your OTOBO and Znuny documentation and best practices. It provides instant, context- and version-aware answers, as well as automated configuration suggestions for your ticketing system.

ChatGPT Custom GPT - OTOBO Assistant

How It Works

1. Model Base
   The Assistant profile uses the OpenAI o4-mini model, pre-finetuned on all official OTOBO and Znuny manuals (from OTOBO 11.0 and Znuny 6.x onwards).
2. Source
   It accesses the PDFs and web docs from otobo.org and znuny.org live to always provide up-to-date information.
3. Context Recognition
   Each question is analyzed to recognize the OTOBO version, the modules in use (ITSM, FAQ, TimeAccounting, etc.), and your specific use case.

How to Use Your Custom GPT

1. Selection
   – Open ChatGPT, click on the model menu in the top left, and select "OTOBO Assistant".
2. Ask a Question
   – Enter your query in natural language, e.g., "How do I set up an SLA for high-priority tickets in OTOBO 11.1?"
3. Answer & Actions
   – The bot provides:
   • Step-by-step instructions (SysConfig keys, ACL adjustments)
   • Documentation snippets (VitePress frontmatter including version notes)
   • Automation suggestions (iCal VEVENT cron jobs, PostMaster filters)

ChatGPT Custom GPT - OTOBO Assistant

Key Features at a Glance

• Automated answers for OTOBO modules (Queues, ACL, FAQ, ITSM)
• 24/7 availability for agent and end-customer inquiries
• Dynamic learning ability through machine learning
• Documentation generator for VitePress articles (incl. frontmatter & version tags)
• Automation toolkit (Cron jobs, PostMaster, Process Management)
• Template builder for signatures, email templates & customer layouts

Example Questions for the OTOBO AI Assistant

• "How do I configure an escalation after 4 hours for 'High' priority in OTOBO 11.0?"
• "What are the main REST API differences between OTOBO 11.x and Znuny 6.x?"
• "Write a VitePress article template for setting up TimeAccounting in OTOBO."
• "Explain how to test and secure LDAP authentication."
• "Generate an email template with placeholders for customer name, ticket ID, and due date."
• "Remind me weekly to rebuild the Elasticsearch index."