The OTOBO User Interface (GUI) – Efficient and Flexible

The user interface (GUI) of the OTOBO ticket system was developed to simplify the daily workflow of support staff and to make the management of customer inquiries clear and efficient. The GUI is not only functional but also flexible and customizable to meet the individual requirements of a company.

Structure and Navigation of the OTOBO GUI

The OTOBO GUI is clearly structured, allowing agents and administrators to quickly access all necessary functions. The main components of the GUI are:

• Dashboard: The dashboard provides an overview of all current tickets, escalations, and tasks. Here, agents can see the status of tickets at a glance and prioritize their tasks.
• Ticket Overview: The ticket overview lists all tickets assigned to an agent or a specific queue. Tickets can be filtered by various criteria such as priority, creation date, or ticket type.
• Ticket Detail View: In this view, agents can see the details of a ticket, compose replies, add notes, and edit the ticket. All previous actions and correspondence are also listed chronologically here.
• Navigation Menu: The flexible navigation menu allows for quick switching between OTOBO's various modules, such as ticket overviews, administration, or reports.
• Search and Filters: The GUI's search and filter functions allow for quickly finding and efficiently processing specific tickets, customers, or topics.

Customization Options of the OTOBO GUI

A major advantage of the OTOBO GUI is its adaptability. Companies can design the user interface to meet their specific requirements. Some of the customization options are:

• Themes and Layouts: OTOBO offers the ability to create custom themes or adapt existing ones. Colors, logos, and layouts can be personalized to reflect the company's brand.
• Widgets: Various widgets can be placed on the dashboard to display important information such as open tickets, escalations, or ticket distribution. These widgets can be configured according to the user's needs.
• Individual Roles and Permissions: Depending on the user's role (agent, admin, customer), the GUI is dynamically adjusted so that each user can only access the functions relevant to them. Administrators can flexibly define and change roles and permissions.

Advantages of the OTOBO User Interface

The OTOBO GUI offers many advantages that optimize daily work in customer service:

• Intuitive Operation: Thanks to the clear structure of the user interface, new users can quickly find their way around, and experienced agents can process their tasks more efficiently.
• Flexibility: The customization options of the GUI make it easy for companies to tailor OTOBO to their exact needs. The layout, widgets, and color scheme can be easily changed.
• Optimized Workflows: The OTOBO GUI supports automations and workflows that automatically handle recurring tasks such as ticket assignments and notifications.
• Mobile Support: OTOBO offers a responsive user interface that works just as well on mobile devices as it does on the desktop.

Conclusion

The OTOBO GUI is a powerful tool that significantly simplifies the support process in companies. Its flexibility and adaptability make it one of the best options for businesses looking for a ticket system that is not only functional but also user-friendly.

If you would like to learn more about the OTOBO GUI or receive a demo of the system, please feel free to contact us.

Contact: Tobias Bück
Softoft
Am Judensand 7, 55122 Mainz
tab@softoft.de