OTOBO / Znuny - Administration - Overview
OTOBO is a powerful, open-source ticket system that offers a variety of features for the efficient processing of customer inquiries by phone or email. To get the most out of OTOBO, various administration tools are available that allow you to configure the system according to your needs and monitor its performance. The focus here is particularly on managing system configurations, troubleshooting via system logs, and extending functionalities through installable packages.
System and Performance Log
Efficient troubleshooting is essential for the smooth operation of any ticket system. OTOBO offers you an integrated system log, which allows you to monitor operations and quickly identify sources of error - directly through the graphical interface. This makes it significantly easier for administrators to maintain an overview of all system activities without having to resort to server command lines.
Package Management
Adding new features and customizing the functionality of OTOBO is incredibly easy with the Package Manager. This tool allows application administrators to install, update, or remove special packages to extend the system according to individual requirements. It is important to rely on verified packages to ensure the security and stability of the system.
Session Management
To ensure efficient resource utilization, OTOBO offers comprehensive session management. Administrators can quickly view active sessions and terminate them if necessary to increase system security and ensure optimal performance. The intuitive interface allows for effective management of both agent and customer sessions.
SQL-Box
For detailed data analysis and custom reports, OTOBO provides the SQL-Box. This feature allows direct access to the database through the graphical user interface, enabling complex data queries and manipulations without the need for external tools.
System Maintenance
To ensure the continuous operation of OTOBO, the system supports special maintenance windows, which allow administrators to effectively communicate and perform scheduled maintenance work. During maintenance, only administrator logins are possible, thereby preserving the integrity of the system and improving the user experience.
Conclusion
By using these administrative tools, you can fully leverage the capabilities of your OTOBO ticket system and ensure that it always meets the requirements of your organization.