OTOBO Ticket System Demo – Test the Helpdesk System Live

Introduction: What is OTOBO and What is it Used For?

OTOBO is a powerful and flexible open-source ticket system for businesses. As a helpdesk software, it helps **support teams ** efficiently manage customer inquiries and internal tasks. All incoming tickets (requests) are centrally captured, prioritized, and can be processed by service staff. This way, companies always maintain an overview of support cases and improve their service quality.

To get to know OTOBO, the OTOBO Demo is an ideal option. It is a pre-configured test environment where you can try out the ticket system without any obligation. Through the official online demos – for both the agent interface and the customer portal – you get a direct insight into OTOBO, without needing to install it on your own server. Below, we will introduce the most important features of the OTOBO Demo, highlight its advantages and limitations, and explain the next steps towards productive use.

Key Features of the OTOBO Demo

The OTOBO Demo gives you the opportunity to interactively explore the core features of the ticket system. You can test both the agent interface (for support staff) and the customer portal from a customer's perspective. Some of the key features you can experience in the demo are:

• Clear Agent Dashboard: As an agent, you can see all important information at a glance. You can create new tickets, open existing ones, and view their status, priority, and assigned person. The demo shows how tickets are organized in queues and how statuses (open, in progress, closed, etc.) indicate the processing state.
• Ticket Creation and Processing: Test how a ticket is created – including specifying a title, description, priority, and assigning it to a suitable queue. In the demo, agents can edit tickets, add notes, change the status, and communicate with customers via the ticket. This gives you a feel for the daily workflow of handling support requests in OTOBO.
• Trying out the Customer Portal: Through the customer demo, you can submit a new ticket from a customer's perspective. You will see the web form for creating a request, where customers can describe their issue and attach files, for example. Afterwards, the processing status of the ticket can be tracked in the portal. This allows you to experience how your customers will interact with the system later on.
• Automations and Notifications: OTOBO offers extensive automation features. In the demo environment, for example, you can observe automatic email notifications for new or updated tickets. Escalation times and Service Level Agreements (SLAs) can also be visible on tickets, showing how OTOBO monitors deadlines and handles escalations.
• Reporting and Statistics Module: Another aspect you can view in the OTOBO Demo is the statistics module. It often provides pre-configured reports that you can use to analyze tickets (e.g., number of tickets per month, average resolution time, etc.). This gives you an impression of the analytical capabilities OTOBO offers for monitoring your support performance.

Advantages of Testing with the OTOBO Demo

Using the OTOBO ticket system demo offers several advantages, especially if you want to test the helpdesk software without any initial commitment:

• No Installation Required: You can try OTOBO directly in your browser without having to install it on your own server. This saves time and hardware resources.
• Free and Non-Binding: The official demo is available for free. You have no obligations and can take your time to see if the ticket system meets your requirements.
• Real-Time Experience: By using the live demo, you experience OTOBO in a realistic environment. All functions respond just as they would in a real installation. This gives you an authentic feel for the software in daily use.
• Team Testing Possible: Since the demo is available online, colleagues from your team can also take a look at it simultaneously. Together, you can evaluate how intuitive the user interface is and which features are particularly helpful.
• Get to Know the Latest Version: The demo is usually run on the latest version of OTOBO. You can therefore explore the most recent features and improvements of the helpdesk software directly, without having to perform an update first.

Limitations of the Demo Environment

Despite its usefulness, the public demo environment has certain limitations that you should keep in mind:

• Shared Test Environment: The official OTOBO demo is used by many interested parties simultaneously. This means that the test tickets you create can also be seen by others. Therefore, do not enter any confidential data in the demo.
• Limited Customization: In a demo, you usually cannot change administrator settings or install your own extensions. You are testing the system with a pre-configured setup. Specific customizations your company might need (e.g., creating new fields, connecting email mailboxes) can only be simulated to a limited extent in the demo.
• Regular Resets: The demo database is often reset at regular intervals. This means all users start with a fresh system again and again. Your created test data (tickets, users, etc.) may be deleted after a reset. Therefore, the demo is not suitable for long-term use, but only for short-term testing.
• Performance and Speed: Since the demo runs on a shared server, performance can vary. In peak times, loading times might be slightly higher than in a dedicated installation on your own hardware.
• No Integration with Your Own Systems: You cannot connect the demo to your internal systems (like an email server or CRM). Features such as email fetching or API integrations can therefore only be fully tested in your own installation.

Next Steps: Installing and Hosting OTOBO

If the demo has given you a good impression and you want to use OTOBO productively, you have two options: self-installation or professional hosting.

• Install OTOBO Yourself: For self-hosting, OTOBO provides extensive resources. Take a look at our installation guide to learn step-by-step how to set up the ticket system on a server. OTOBO supports common platforms (e.g., Ubuntu/Debian Linux using Docker), and the documentation helps you with preparing system requirements, setting up the database, and configuration. With your own installation, you retain full control over the data and settings of your ticket system.
• Use Professional OTOBO Hosting: Alternatively, you can have OTOBO hosted by experts. An OTOBO hosting by a service provider like Softoft means that professionals take care of the server infrastructure, updates, and security. You can fully concentrate on your core business while the helpdesk software runs reliably in the background. This option is ideal if you do not want to maintain your own server or want to get started with OTOBO quickly and without technical effort.

In both cases – whether self-installation or hosting – you benefit from the fact that OTOBO is an open-source system. You have no license costs and can flexibly adapt or extend the system as needed. After testing in the demo, you will know which features are most important for your team and can configure the production environment accordingly.

Conclusion

The OTOBO ticket system demo is the ideal starting point to test a powerful helpdesk software live. Without installation and completely free of charge, you can get your own impression of OTOBO – from ticket processing and customer portal features to automations and reporting. Although the demo environment has certain limitations, it impressively shows how OTOBO can improve your support processes.

Use the demo to clarify open questions and check its user-friendliness. If OTOBO convinces you, all paths are open: you can install and operate the system yourself or entrust it to an experienced hosting partner. Either way, with OTOBO you get a powerful tool to efficiently manage customer inquiries and take your customer service to a new level. Start with the OTOBO Demo today and experience how easy it can be to test helpdesk software