description: A detailed comparison between OTOBO and KIX, two popular forks of the OTRS Community Edition, in terms of features, use cases, and differences. faqs:

• question: What distinguishes OTOBO from KIX? answer: OTOBO offers full integration of state-of-the-art technologies like Docker and Elasticsearch, while KIX focuses on specific industry solutions and close enterprise integration.
• question: What are the advantages of OTOBO over KIX? answer: OTOBO places great emphasis on a modern and intuitive design, fast implementation, and strong community support.
• question: Is a migration from KIX to OTOBO easily possible? answer: Yes, OTOBO provides comprehensive support and detailed instructions for migrating from other OTRS-based systems like KIX[1].

---

Comparison: OTOBO vs. KIX as OTRS Forks

In the diverse world of open-source ticketing systems based on the OTRS Community Edition, OTOBO and KIX are known as significant players on the stage. Both systems have branched off from their original predecessor, OTRS, and offer unique features and customizations to meet the varying demands of IT service management applications.

The Origins and Objectives of OTRS Forks

OTRS, developed as an open-source ticketing system, has helped organizations worldwide manage support requests efficiently. After the discontinuation of free OTRS Community Edition services by the official OTRS AG, various forks such as OTOBO and KIX emerged to continue providing a robust and flexible solution[2].

OTOBO: Functionalities and Advantages

OTOBO was launched in 2020 with the aim of combining the familiar functionality of OTRS with the latest technological enhancements. It is fully open source and relies on advanced technologies to make ticket management as efficient as possible[3].

Core Features of OTOBO

• Docker Integration: This enables easy implementation and facilitates scaling through containerization.
• Elasticsearch Integration: Offers fast, system-wide full-text search, significantly increasing efficiency in information retrieval.
• New UI Concept: The revised user interface provides intuitive usability and is easily customizable[4]``[5].

KIX: An OTRS Fork for Specific Requirements

KIX, originally known as KIX4OTRS, is another prominent system that strongly focuses on specific industry solutions. It aims to provide tailored solutions that can be deeply integrated into the corporate infrastructure.

Features of KIX

KIX stands out through its strong focus on specific industry applications, such as technical support in manufacturing environments. It offers:

• Industry-Specific Workflows: Developed to meet the complex requirements of particular industries.
• Advanced Enterprise Integration: Seamless synchronization with existing enterprise systems is a key advantage of KIX.

Comparison of Use Cases

While OTOBO aims to provide a flexible and generally applicable solution for IT service management and customer service systems, KIX targets highly specialized applications that require detailed customization and integration.

Migration and Implementation

For companies transitioning from an OTRS-based system, OTOBO provides detailed migration services that ensure seamless integration[6]. KIX offers specialized toolkits to facilitate migrations within specific industries and simplify customization processes.

Conclusion: Which Solution is Right?

The choice between OTOBO and KIX largely depends on specific business requirements. OTOBO impresses with its modern technology and community support, making it ideal for broad application. KIX, on the other hand, scores with specialized customization and enterprise integration, perfect for companies with specific industry-related needs.

For further information and migration support, visit the official OTOBO website.

This article provides a comprehensive overview to help readers find the right solution for their needs and understand the advantages of each OTRS fork.