GeneralCatalog

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

The GeneralCatalog plugin provides a central catalog management system. In the admin area, you can use it to create, edit, and organize catalog classes and catalog entries. Without additional ITSM packages, the General Catalog initially contains no entries, but it serves as a foundation for other modules.

Installation

1. Via Package Manager

• Log in to the OTOBO admin area and navigate to Administration → Package Management.
• Search for "GeneralCatalog" and click Install.

2. Manual Installation

• Unpack the downloaded add-on archive into Kernel/Config/Files/.
• In the admin area, go to Administration → Update → Reload file system.

System Requirements

• Framework: OTOBO 11.0.x
• Packages: —
• Third-Party: —

Usage

Administrator Interface

After installation, you will find a new entry in the General Catalog admin module. There you can:

• Create catalog classes (e.g., product groups).
• Maintain catalog entries under the classes (e.g., individual products).
• Search and filter existing entries.

Without additional ITSM packages, the catalog will remain empty initially; standard classes and entries are only added by installing further OTOBO::ITSM modules.

Agent and Customer Interface

This plugin does not provide its own agent or customer interface.

Configuration (SysConfig)

The following SysConfig keys allow for customization and module registrations:

Path	Purpose
Core::DynamicFields::DriverRegistration	DynamicFields::Driver###GeneralCatalog Registers the GeneralCatalog driver for dynamic fields.
Core::GeneralCatalog	GeneralCatalogPreferences###Permissions Example configuration for access rights. GeneralCatalogPreferences###Comment2 Example comment for catalog attributes.
Frontend::Admin::ModuleRegistration::Frontend::Module	Module###AdminGeneralCatalog Admin module registration.
Frontend::Admin::ModuleRegistration::Frontend::Module	Module###AdminDynamicFieldGeneralCatalog Reg. for Dyn. Field Screen.
Frontend::Admin::ModuleRegistration::AdminOverview	NavigationModule###AdminGeneralCatalog Navigation in the admin menu.
Frontend::Admin::ModuleRegistration::Loader	Loader::Module::AdminGeneralCatalog###001-GeneralCatalog Load point in the admin interface. Loader::Module::AdminDynamicFieldGeneralCatalog###002-Ticket Load point for Dynamic Field Module.
Frontend::Admin::ModuleRegistration::MainMenu	Navigation###AdminGeneralCatalog###001-GeneralCatalog Main menu entry.
Frontend::Base	GeneralCatalog::Frontend::JSColorPickerPath URL path for JS color picker.
Frontend::Base::Loader	Loader::Agent::CommonJS###100-GeneralCatalog Loads necessary JS files.

Support & Further Information

• Manufacturer: Rother OSS GmbH
• Version: 11.0.7 (05.05.2025)
• Documentation: OTOBO Official Docs
• Contact: hello@otobo.io