description: 'Installation & Configuration of the DownloadAllAttachments Plugin'

DownloadAllAttachments

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

Overview

The DownloadAllAttachments plugin extends OTOBO with the ability to download all attachments of a ticket or a single article collectively as a ZIP archive. This saves you the manual effort of downloading individual files and speeds up ticket processing.

Functionality

• Ticket Attachments: A new link "Download ticket attachments" in the ticket menu generates a ZIP file with all attachments of the entire ticket.

• Article Attachments: Via "Download all (zip)" in the list of article attachments, a ZIP file with all files of that specific article can be created.

• Filename Patterns:

• Tickets: Attachments_Ticket_<TicketNumber>.zip

• Articles: Attachments_Ticket_<TicketNumber>_Article_<ArticleID>.zip

Installation

1. Package Manager

   • Navigate to Administration → Package Manager in the OTOBO admin area.
   • Search for DownloadAllAttachments and click Install.

2. Manual Installation

   • Unpack the plugin archive into Kernel/Config/Files/.
   • In the admin area, under Administration → Update, select Reload file system.

System Requirements

• ODB Framework: OTOBO 11.0.x or higher
• Perl Module: Archive::Zip must be installed

Configuration (SysConfig)

The plugin does not require further adjustments; the menu entries are registered automatically. If necessary, you can customize modules or labels via SysConfig:

SysConfig Path	Description
Frontend::Agent::ModuleRegistration::AgentTicketMenu###DownloadAttachments	Link in the Ticket Zoom menu for ZIP download of all attachments
Frontend::Agent::ModuleRegistration::TicketZoom###DownloadAttachments	Link in the article attachment area for ZIP download of individual articles

Usage in Agent Interface

1. Open a ticket in Ticket Zoom.
2. Click Download ticket attachments in the menu at the top to download all attachments as a ZIP.
3. In the Article View, you can download the attachments of a specific article via Download all (zip).

Limitations

• ZIP download for articles is only available in the agent interface, not in the customer portal.
• Large attachments or many files may lead to longer generation times.

Support & Further Information

• Manufacturer: Rother OSS GmbH
• Version: 11.0.1
• Documentation: Official OTOBO Docs
• Contact: hello@otobo.de