description: 'Installation & Configuration of the AppointmentToTicket Plugin'

AppointmentToTicket

Compatibility OTOBO ≥ 11.0.x, Znuny ≥ 7.0.x

The AppointmentToTicket plugin allows you to automatically create tickets from calendar entries. You can:

Define the ticket creation time relative to the appointment (e.g., 2 hours before).
Configure default values for Service, Priority, SLA, and Status.
Support recurring appointments.

This saves you manual work steps and ensures that important follow-up tasks are never forgotten.

Via Package Manager Log in to the OTOBO admin area and navigate to Administration → Package Manager. Search for "AppointmentToTicket" and click Install.
Manual Installation

Unpack the downloaded add-on archive into Kernel/Config/Files/.
In the admin area under Administration → Update, select Reload file system.

All settings can be found in Admin → Administration → SysConfig → Frontend → Agent → View → AgentAppointmentEdit:

Key	Description
ServiceMandatory	Make Service selection mandatory
DynamicField	List of visible dynamic fields
StateDefault	Default for the ticket state after creation
SLAMandatory	Make SLA selection mandatory
Priority	Set default priority

Other important keys:

Loader::Module::AgentAppointmentCalendarOverview###009-AppointmentTicket: Activates the menu item in the calendar overview.
Ticket::Frontend::AgentAppointmentEdit###StateType: Defines possible subsequent states for newly created tickets.
DynamicFieldScreens###AppointmentTickets: Controls in which views dynamic fields appear.

Dynamic fields of type Database are currently not supported.
For recurring appointments, ticket creation occurs for each individual appointment.