title: 'OTOBO Administration - Overview' description: 'Use OTOBO or Znuny, the powerful open-source ticketing systems, for efficient ticket management and configuration'
OTOBO / Znuny - Administration - Overview
OTOBO is a powerful, open-source ticketing system that offers a variety of features for efficient handling of customer inquiries via phone or email. To get the most out of OTOBO, various administration tools are available, allowing the system to be configured according to your needs and its performance to be monitored. In particular, the management of system configurations, troubleshooting via system logs, and extending functionalities through installable packages are the focus.
System and Performance Log
Efficient troubleshooting is essential for the smooth operation of any ticketing system. OTOBO provides you with an integrated system log, which allows you to monitor operations and quickly identify sources of error – directly via the graphical interface. This makes it significantly easier for administrators to keep an overview of all system activities without having to resort to server command lines.
Package Management
Adding new features and customizing the functionality of OTOBO is child's play thanks to the Package Manager. This tool allows application administrators to install, update, or remove specific packages to extend the system according to individual requirements. Please ensure that you rely on verified packages in particular to guarantee the security and stability of the system.
Session Management
To ensure efficient resource utilization, OTOBO offers comprehensive session management. Administrators can quickly view active sessions and terminate them if necessary to increase system security and ensure optimal performance. The intuitive operation allows for effective management of both agent and customer sessions.
SQL Box
For detailed data analysis and custom reports, OTOBO provides the SQL Box. This feature allows direct access to the database via the graphical user interface, making complex data queries and manipulations possible without the use of external tools.
System Maintenance
To ensure the continuous operation of OTOBO, the system supports special maintenance windows, which allow administrators to effectively communicate and carry out scheduled maintenance work. During maintenance, only logins by administrators are possible, thereby preserving system integrity and improving the user experience.
Conclusion
By using these administrative tools, you can fully leverage the performance of your OTOBO ticketing system and ensure that it always meets your company's requirements.