description: 'An intelligent chatbot for OTOBO and Znuny that assists agents and administrators 24/7 with answers, configuration suggestions, and automations within the ticketing system.'

OTOBO / Znuny AI Assistant

What is the OTOBO AI Assistant?

The OTOBO AI Assistant (Custom GPT) is a specialized model trained directly on your OTOBO or Znuny documentation and best practices. It provides instant, context- and version-aware answers, as well as automated configuration suggestions for your ticketing system.

ChatGPT Custom GPT - OTOBO Assistant

How it Works

1. Model Basis
   The Assistant profile uses the OpenAI o4-mini model, pre-trained on all official OTOBO and Znuny manuals (from OTOBO 11.0 or Znuny 6.x onwards).
2. Source
   It accesses the PDFs and web docs from otobo.org and znuny.org live to always deliver up-to-date information.
3. Context Recognition
   Each question is analyzed to identify the OTOBO version, modules used (ITSM, FAQ, TimeAccounting etc.), and your use case.

How to Use Your Custom GPT

1. Selection
   – Open ChatGPT, click the model menu in the top left, and select "OTOBO Assistant".
2. Ask a Question
   – Enter your request in natural language, e.g., "How do I set up an SLA for high-priority tickets in OTOBO 11.1?"
3. Answer & Actions
   – The bot provides:
   • Step-by-step instructions (SysConfig keys, ACL adjustments)
   • Documentation snippets (VitePress frontmatter including version note)
   • Automation suggestions (iCal VEVENT cron jobs, PostMaster filters)

ChatGPT Custom GPT - OTOBO Assistant

Key Features at a Glance

• Automated answers on OTOBO modules (Queues, ACL, FAQ, ITSM)
• 24/7 availability for agent and end-customer inquiries
• Dynamic learning capability through machine learning
• Documentation generator for VitePress articles (including frontmatter & version tags)
• Automation toolkit (Cron jobs, PostMaster, Process Management)
• Template library for signatures, email templates & customer layouts

Examples of Questions for the OTOBO AI Assistant

• "How do I configure an escalation in OTOBO 11.0 for priority 'High' after 4 hours?"
• "What are the main REST API differences between OTOBO 11.x and Znuny 6.x?"
• "Write me a VitePress article template for setting up TimeAccounting in OTOBO."
• "Explain how to test and secure LDAP authentication."
• "Generate an email template with placeholders for customer name, ticket ID, and due date."
• "Remind me weekly to rebuild the Elasticsearch index."